Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
The Ritz-Carlton Residences in Portland, Oregon, is a distinguished luxury hospitality establishment known for delivering exceptional guest services and an unparalleled residential experience. As part of the globally esteemed Ritz-Carlton brand, which is under Marriott International, the Portland location offers residents and guests a refined environment where elegance, comfort, and personalized attention are prioritized. The company is committed to upholding the highest standards in hospitality, ensuring every interaction reflects their renowned "Gold Standards" of service excellence. At The Ritz-Carlton Residences Portland, partners and employees are valued for their dedication to creating memorable experiences anchored in kindness, professionalism, and authenticity. This... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of one year of related work experience
- Ability to stand, sit, or walk for extended periods
- Capacity to lift and move objects weighing up to 10 pounds
- Strong interpersonal and communication skills
- Ability to work collaboratively within a team
- Adherence to company policies and procedures
- Commitment to uphold service excellence standards
Job Qualifications
- High school diploma or equivalent
- At least one year of related work experience
- Strong communication skills
- Ability to provide exceptional customer service
- Demonstrated ability to handle multiple requests efficiently
- Proficiency in basic computer systems
- Team player with positive attitude
- Knowledge of hospitality industry standards preferred but not required
- Ability to maintain confidentiality and handle sensitive information professionally
Job Duties
- Respond to residence owner requests about visitor information, procedures, or special services such as transportation, reservations, and dry cleaning, either processing or identifying appropriate providers
- Respond to special requests from residence owners and guests with special needs and verify their satisfaction
- Collect, summarize, and provide residence owners and guests with information about the property and surrounding area, including events and special activities
- Announce all visitors, contractors, etc., to residence owners before allowing them upstairs and permit access only to authorized visitors, implementing the key tracking system
- Respond, log, and process all calls, messages, requests, inquiries, or concerns
- Contact appropriate persons or departments such as Engineer, Bell Services, or Housekeeping as necessary to resolve requests or issues
- Understand and assist with residence owner reservation services
- Help reserve elevators for entry and exit of residence owners or tenants
- Assist Bell Services and Valet when owners request their vehicles
- Perform duties as a Lobby Ambassador
- Review shift logs and daily memorandums and document pertinent information in logbooks
- Report accidents, injuries, and hazardous work conditions to a manager and complete required safety training and certifications
- Comply with all company policies and procedures, maintain a clean and professional uniform and appearance, keep proprietary information confidential, and protect company assets
- Welcome and acknowledge all residence owners and guests according to company standards, anticipate and respond to service needs, assist persons with disabilities, and show genuine appreciation
- Communicate clearly and professionally, prepare and review documents accurately and promptly, and answer telephones using appropriate etiquette
- Cultivate and maintain positive working relationships and support the team in achieving shared goals, listening and responding appropriately to employee concerns
- Ensure compliance with quality expectations and standards
- Stand, sit, or walk for long periods as needed
- Move, lift, transport, push, drag, and place objects weighing 10 pounds or less without assistance
- Perform other reasonable job duties as assigned
- Adhere to the highest standards of service excellence at The Ritz-Carlton
OysterLink lists restaurant, hotel, and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: