Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Job Description
The Ritz-Carlton Coconut Grove Miami is a distinguished luxury hotel located at 3300 SW Twenty Seventh Avenue in Coconut Grove, Florida. Renowned worldwide for its exceptional standards of hospitality, The Ritz-Carlton brand is synonymous with luxury, personalized service, and exquisite attention to detail. The hotel is part of the prestigious portfolio of Marriott International, a global hospitality leader committed to fostering diversity, inclusion, and equal employment opportunities. With over 100 award-winning hotels worldwide, The Ritz-Carlton continues to set the bar for upscale guest experiences, blending cultural richness, talent, and a welcoming atmosphere to create memories that guests cherish long after... Show More
Job Requirements
- High school diploma or equivalent certification
- No prior work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for prolonged periods
- Ability to lift or move objects weighing up to 10 pounds
- Professional appearance and grooming
- Ability to communicate clearly and professionally
- Willingness to support team goals and address coworker concerns appropriately
Job Qualifications
- High school diploma or equivalent certification such as General Educational Development (GED)
- No prior related work experience required
- No supervisory experience required
- Professional and clear verbal and written communication skills
- Ability to maintain confidentiality and protect company assets
- Commitment to upholding company policies and grooming standards
Job Duties
- Attend to guest requests for special arrangements or services such as transportation, reservations, and laundry service
- Address special requests from guests with exceptional needs and follow up to ensure satisfaction
- Gather, summarize, and provide information to guests about the hotel and surrounding area amenities including events and activities
- Handle, log, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate department or personnel such as bell staff or housekeeping to resolve guest calls or issues
- Review employee shift logs and daily memo books, documenting relevant information in records
- Monitor seating availability, service, safety, and guest wellbeing in the club lounge
Job Qualifications
Experience
No experience required
Job Location
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