Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $29.33 - $30.43
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
wellness programs
Job Description
The Residences at The Ritz-Carlton Westchester is a luxury residential and hospitality establishment located in White Plains, New York. Known for its exceptional service and elegant accommodations, The Residences at The Ritz-Carlton offer premium living spaces combined with world-class amenities and guest services. The venue operates within the prestigious Ritz-Carlton brand, part of Marriott International, which prides itself on setting the gold standard in luxury hospitality. Nestled in a vibrant area, guests and residents can enjoy the surrounding attractions and premium services that enhance their lifestyle and comfort.
This role focuses on providing outstanding resident and guest service during ... Show More
This role focuses on providing outstanding resident and guest service during ... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year of related work experience
- Ability to work overnight shifts
- Professional and polished appearance
- Excellent communication skills
- Ability to stand, sit, or walk for extended periods
- Capacity to lift and carry up to 10 pounds
- Ability to maintain confidentiality
- Commitment to safety protocols
- Willingness to perform additional reasonable duties as assigned
Job Qualifications
- High school diploma or equivalent
- At least one year of related work experience
- Strong communication and interpersonal skills
- Ability to handle multiple tasks simultaneously
- Proficiency in using phone systems and basic computer applications
- Professional appearance and demeanor
- Ability to work overnight shifts
- Customer service orientation
- Ability to follow instructions and company policies
- Team player mentality
Job Duties
- Respond to Residence owners' requests regarding visitor information, procedures or special services such as transportation, reservations, or dry cleaning
- Respond to special requests from Residence owners and their guests with special needs and follow up to ensure satisfaction
- Collect, summarize and provide Residence owners and guests with information about the property and surrounding area including events and special activities
- Announce all visitors and contractors to Residence owners before allowing access and permit only authorized visitors, implementing key tracking system
- Respond to, log and process calls, messages, requests, questions or concerns and contact appropriate department to resolve issues
- Assist with service reservations for owners and help book elevator use for Residence owners/tenants
- Assist bell staff and valet services when owners request their vehicles
- Perform Lobby Ambassador duties
- Review shift records and daily memos and document pertinent information in logbooks
- Report accidents, injuries and hazardous working conditions to a manager and complete safety training and certifications
- Comply with all company policies and procedures and maintain professional appearance and confidentiality
- Welcome and recognize all Residence owners and guests in accordance with company standards, anticipate and attend to service needs, assist persons with disabilities and express sincere appreciation
- Communicate clearly and professionally, prepare and review written documents promptly and answer phones with appropriate etiquette
- Cultivate and maintain positive working relationships and support team objectives
- Ensure compliance with quality expectations and standards
- Stand, sit, or walk for long periods and perform light physical tasks up to 10 pounds
- Perform other reasonable job duties as assigned
- Adhere to Ritz-Carlton's highest service standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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