Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Training and Development
Diversity and inclusion initiatives
employee recognition programs
Job Description
The Ritz-Carlton Residences Sunny Isles, located at 15701 Collins Avenue in Sunny Isles Beach, Florida, is a prestigious luxury residential and hospitality establishment known for offering exceptional service and elegant accommodations. As part of The Ritz-Carlton brand, which is internationally recognized for its dedication to luxury, attention to detail, and stellar guest experiences, this property caters to discerning residents and guests seeking the highest level of comfort and personal service. The Ritz-Carlton Residences Sunny Isles blend refined living with five-star hotel amenities, providing a unique environment that is both welcoming and sophisticated.
The role being offered is a non-management po... Show More
The role being offered is a non-management po... Show More
Job Requirements
- High school diploma or equivalent
- At least one year of related work experience
- Flexible schedule for weekend afternoon and weekday morning shifts
- Ability to stand, sit, or walk for extended periods
- Ability to move objects up to 10 pounds without assistance
- Adherence to company policies and professional appearance
- Fluent communication skills in the working language
- Willingness to support team and company standards
Job Qualifications
- High school diploma or equivalent
- At least one year of related work experience
- Ability to communicate clearly and professionally
- Strong customer service skills
- Ability to maintain confidentiality
- Capable of collaborating within a team environment
- Familiarity with office communication and documentation practices
Job Duties
- Respond to residence owner requests regarding visitor information, procedures, or special services
- Handle special requests from residents and guests with special needs and ensure satisfaction
- Gather, summarize, and provide information about the property and surrounding area to owners and guests
- Announce all visitors and contractors to residence owners before allowing access and monitor authorized visitor access
- Respond, record, and process all calls, messages, requests, questions, or concerns
- Coordinate with appropriate departments such as engineering, bell services, and housekeeping to resolve requests or issues
- Assist with reservations services, elevator bookings, and valet vehicle services
- Perform lobby ambassador duties and maintain accurate documentation and daily logs
- Report accidents, injuries, and hazardous work conditions as required
- Adhere to company policies, maintain professional appearance, and uphold confidentiality
- Greet and recognize all residence owners and guests according to company standards
- Communicate clearly and professionally both verbally and in writing
- Foster positive working relationships and support team objectives
- Ensure compliance with quality expectations and standards
- Stand, sit, or walk for long periods and handle objects weighing up to 10 pounds
- Perform other reasonable duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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