Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $25.94
Benefits
Health Insurance
flexible spending accounts
401(k) Plan
Paid Time Off
Life insurance
Disability Coverage
wellness programs
Job Description
The Ritz-Carlton Chicago Residence, located at 118 East Erie Street in the vibrant city of Chicago, Illinois, is part of the globally renowned Ritz-Carlton brand under Marriott International. This prestigious establishment is known for its luxurious accommodations, impeccable guest services, and a strong commitment to providing an exceptional hospitality experience. Serving both residents and guests, the Chicago Residence combines elegance with personalized service to ensure every visitor feels welcomed and valued. The company prides itself on a culture of excellence, inclusivity, and employee empowerment, which has helped maintain its status as a leader in the luxury hotel sector worldwide.
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Job Requirements
- High school diploma or equivalent
- At least 1 year of related work experience
- Ability to communicate clearly and professionally
- Ability to stand, sit, or walk for long periods
- Ability to lift and move objects up to 10 pounds
- Commitment to uphold company policies and standards
- Willingness to complete required safety training and certifications
Job Qualifications
- High school diploma or equivalent
- At least 1 year of related work experience
- Excellent communication skills
- Ability to work in a team environment
- Professional appearance and demeanor
- Proficiency in handling guest requests and service operations
- Basic knowledge of hospitality procedures and systems
- Strong organizational skills
Job Duties
- Respond to requests from Residence owners regarding visitor information, procedures, or special services such as transportation, reservations, laundry
- Handle special requests from Residence owners and guests with special needs and follow up for satisfaction
- Collect, summarize, and provide information about the property and surrounding area including events and activities
- Announce all visitors, contractors to Residence owners before allowing access and allow access only to authorized visitors, maintain key tracking system
- Respond, log, and process all calls, messages, requests, questions, or concerns
- Contact appropriate person or department to resolve calls, requests or issues such as Engineering, Bell Services, Housekeeping
- Assist with booking elevator access for move-ins and move-outs
- Support Bell Services and Valet when owners request vehicle retrieval
- Act as Lobby Ambassador
- Review shift logs and daily memoranda documenting relevant information
- Report accidents, injuries, and hazardous working conditions to management, complete safety training and certifications
- Comply with company policies, maintain professional appearance, confidentiality, and asset protection
- Welcome and recognize all Residence owners and guests according to company standards
- Communicate clearly and professionally
- Collaborate positively with team members to achieve shared goals
- Ensure compliance with quality standards
- Perform physical tasks including standing, sitting, walking for extended periods and moving light objects up to 10 pounds
- Execute other reasonable job duties as assigned
- Adhere to The Ritz-Carlton gold standards of service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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