Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career development opportunities
Job Description
The Ritz-Carlton Residences Boston South Station, located at 700 Atlantic Avenue in Boston, Massachusetts, is part of the esteemed Ritz-Carlton brand, renowned worldwide for luxury and exceptional hospitality services. As a member of the Marriott International portfolio, The Ritz-Carlton sets the standard for luxury hospitality across more than 100 award-winning properties globally. The Boston South Station Residences offer an unparalleled living experience, combining sophisticated comfort with premium services tailored to discerning residence owners and their guests. This establishment prides itself on delivering the exceptional care, personalized attention, and refined atmosphere expected from a prestigious luxury brand. The Ritz-Carlton Residences Boston... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year related work experience
- No supervisory experience required
- Must be able to work morning, afternoon, and weekend shifts
- Ability to stand, sit, or walk for extended periods
- Ability to move and carry objects weighing up to 10 pounds
- Must maintain professional appearance and adhere to company policies
- Must complete safety training and certifications
- Ability to use telephone and written communication professionally
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least 1 year of related experience in a customer service or hospitality role
- Strong communication skills with ability to speak and write clearly and professionally
- Ability to maintain confidentiality of proprietary information
- Demonstrated ability to anticipate and meet guest needs
- Strong teamwork and interpersonal skills
- Basic knowledge of local area and property amenities preferred
Job Duties
- Respond to residence owners' and guests' requests for visitor information, special arrangements, or services by making arrangements or identifying providers
- Respond to special requests from residence owners and their guests with unique needs and follow up to promote satisfaction
- Gather, summarize, and provide information about the property and surrounding area amenities including special events and activities
- Announce all visitors, contractors, etc. to residence owners before permitting access and implement visitors into the key track system
- Answer, record, and process all calls, messages, requests, questions, or concerns
- Contact appropriate individual or department to resolve issues
- Assist with owners' reservation services and scheduling elevator use for move-in/move-out
- Assist with bell/valet services upon request
- Perform lobby ambassador tasks and welcome residence owners and guests according to company standards
- Review and document pertinent information in shift logs and daily memo books
- Report incidents, accidents, injuries, and unsafe work conditions promptly
- Comply with company policies and maintain professional appearance
- Uphold confidentiality and protect company assets
- Maintain positive working relationships and support team goals
- Comply with quality assurance expectations and standards
- Stand, sit, or walk for extended periods
- Move and handle objects up to 10 pounds
- Perform other reasonable job duties as requested
- Adhere to The Ritz-Carlton service excellence standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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