Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $19.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career Development
Employee assistance program
Job Description
Omni Louisville is a distinguished hotel situated in the heart of Louisville, Kentucky, known for its commitment to embodying the city’s rich history, heritage, and vibrant culture. As a prominent icon on the Louisville skyline, this 612-room luxury hotel features striking glassy ends that shimmer throughout the day and glow beautifully by night. Omni Louisville is more than just a hotel; it is a mixed-use urban environment that offers both visitors and locals a unique experience. It boasts exciting amenities such as a rooftop bar and pool that seamlessly blend indoor and outdoor spaces, offering guests panoramic views of downtown... Show More
Job Requirements
- Minimum one year security/loss prevention experience and/or customer service role with consistent guest interaction and guest resolution responsibilities
- must be First Aid and CPR certified and/or willing to receive such training
- ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
- ability to handle stressful situations, while maintaining a calm and welcoming demeanor
- ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment
- excellent customer service, service recovery and problem solving skills
- must be able to reach various areas of the hotel at a rapid pace if necessary
- strong verbal and written communication skills, with the ability to complete incident reports and participate in investigations
- maintain confidentiality and exercise sound judgment when handling sensitive matters
- must be available to work Saturday-Sunday: 2:30 PM-11:00 PM
- must be able to work indoors/outdoors in extreme temperatures assisting with supervision of pool activity as assigned
- move, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance
- requires bending, reaching overhead, kneeling and use of stairs
- stand, walk or sit for an extended period or for an entire work shift
Job Qualifications
- Minimum one year security/loss prevention experience and/or customer service role with consistent guest interaction and guest resolution responsibilities
- must be First Aid and CPR certified and/or willing to receive such training
- ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
- ability to handle stressful situations, while maintaining a calm and welcoming demeanor
- ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment
- excellent customer service, service recovery and problem solving skills
- must be able to reach various areas of the hotel at a rapid pace if necessary
- strong verbal and written communication skills, with the ability to complete incident reports and participate in investigations
- maintain confidentiality and exercise sound judgment when handling sensitive matters
- must be available to work Saturday-Sunday: 2:30 PM-11:00 PM
- must be able to work indoors/outdoors in extreme temperatures assisting with supervision of pool activity as assigned
- move, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance
- requires bending, reaching overhead, kneeling and use of stairs
- stand, walk or sit for an extended period or for an entire work shift
Job Duties
- Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets
- answer house calls to assist both guests and associates with respect to safety, security and hotel operations
- initiate and follow-up with all investigations of crimes committed against property and persons
- assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner
- initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts
- maintain accurate records while performing basic duties including camera monitoring, shift activity log, codebook and employee/guest interactions
- monitor/distribute visitor and vendor access to the property by distributing visitor badges
- perform frequent bag checks for associates leaving the property
- escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas
- maintain confidentiality when dealing with sensitive guest or associate issues
- assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds
- assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety
- assist with supervision of pool area, being able to work in all weather conditions, indoors and outdoors
- perform other duties as assigned by LP and Rooms Division Management
- provide concierge services at residences
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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