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Residence Inn Waco South - Front Desk Agent

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan

Job Description

Residence Inn Waco South is a pet-friendly, extended stay hotel located conveniently off I-35, within walking distance of the Central Texas Marketplace. This hotel is designed to offer guests a comfortable, homelike atmosphere where they can enjoy upscale amenities such as a year-round pool, sports court, firepit, putting green, 24-hour fitness center, and onsite laundry facilities. The hotel boasts spacious studio and one-bedroom suites equipped with full kitchens, work desks, free WiFi, and 49-inch flat-screen TVs with Netflix, catering to the needs of both short and extended stays. Whether visitors are exploring nearby attractions like Baylor Scott & White Health,... Show More

Job Requirements

  • high school diploma or equivalent
  • experience in hotel or related field preferred
  • familiarity with hotel management software
  • proficiency in Microsoft Office suite

Job Qualifications

  • high school diploma or equivalent
  • experience in hotel or related field preferred
  • familiarity with hotel management software
  • proficiency in Microsoft Office suite
  • excellent communication skills
  • strong multitasking ability
  • customer service oriented
  • problem-solving skills

Job Duties

  • greet guests warmly and facilitate smooth check-ins and check-outs
  • respond to guest inquiries and requests promptly and professionally
  • manage reservations using hotel management software
  • handle multiple tasks efficiently including financial transactions and coordination with other hotel departments
  • resolve guest issues and complaints quickly with effective problem-solving skills
  • maintain accurate and organized front desk records
  • promote hotel services and amenities to enhance guest satisfaction

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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