Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Residence Inn Waco South is a pet-friendly extended stay hotel situated conveniently off I-35 and within walking distance of the Central Texas Marketplace. This welcoming property allows guests to explore a variety of shops and restaurants in the nearby area while also offering easy access to key local attractions such as Baylor Scott & White Health, Baylor University, Lake Waco, Texas Ranger Museum, Cameron Park Zoo, and Magnolia Market Silos. Guests enjoy welcoming amenities like hot breakfasts each morning, a year-round pool, sports court, firepit, putting green, 24-hour fitness center, and onsite laundry facilities. The spacious accommodations include studio and... Show More
Job Requirements
- Bachelor’s degree preferred
- Minimum 6 years of progressive hotel management experience
- Proficiency with Windows systems and Microsoft Office suite
- Valid driver’s license
- Strong leadership and communication skills
- Ability to work under pressure
- Problem-solving aptitude
- Excellent interpersonal skills
- Ability to handle multiple tasks and prioritize
- Commitment to maintaining high standards
- Ability to travel between properties if required
Job Qualifications
- At least 6 years progressive experience in a hotel or related field or a 4-year college degree and 4 to 5 years related experience or a 2-year college degree and 5 to 6 years related experience
- Proficient in Windows operating systems, company approved spreadsheets and word processing
- Valid driver’s license for applicable state
- Strong leadership and problem-solving skills
- Strong speaking, reading and writing skills for effective communication
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful, high pressure situations
- Ability to maintain composure and objectivity under pressure
- Effective in handling workplace problems including anticipating, preventing, identifying and solving problems
- Ability to assimilate complex information and adjust to meet particular needs
- Effective listening and resolution of concerns raised by co-workers and guests
- Ability to understand financial information and basic arithmetic functions
Job Duties
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
- Maintain high standards of personal appearance and grooming, including compliance with Aimbridge Hospitality dress code and wearing a name tag
- Comply with and ensure adherence to Aimbridge Hospitality’s standards and regulations for safe and efficient hotel operations
- Comply with certification requirements such as Food Handlers, Alcohol Awareness, CPR and First Aid
- Collaborate with Director of Sales to ensure daily ABR meetings focusing on prospecting and existing account calls and business results
- Assist in creation and implementation of the hotel’s annual budget plan and monitor hotel performance
- Play a pivotal role in hotel sales efforts, including calling on top accounts and hosting client events
- Tour operating departments daily, making adjustments as needed through department heads
- Conduct weekly staff meetings and training sessions according to Aimbridge Hospitality standards
- Conduct monthly financial calls and reviews with department managers
- Adhere to company policies and ensure training compliance
- Foster a positive, team-oriented environment focused on guest satisfaction through employee development
- Complete consistent property visits and provide trip reports
- Inspect rooms regularly with Housekeeping Manager and Property Engineer
- Ensure timely submission of financial documents to Corporate Office
- Maintain cleanliness and proper maintenance of property through inspections and preventive maintenance programs
- Ensure employees remain attentive, friendly and efficient in interactions
- Review financial position weekly and monthly, analyzing revenue and expenses
- Perform performance appraisals and manage disciplinary procedures according to company standards
- Ensure fair and equitable treatment of all employees
- Meet sales clients and assist in sales efforts on property
- Be present in public areas during peak times to greet guests and offer assistance
- Maintain hotel safe handling procedures and conduct monthly safe audits
- Conduct bi-monthly credit meetings and actively participate in credit and collection policies
- Complete required corporate training and certifications
- Ensure scheduled meetings take place on the property
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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