Residence Inn Waco South & Tru Waco South - Dual General Manager
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical Coverage
dental coverage
vision coverage
short-term disability income
Long-term disability income
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Residence Inn Waco South is a welcoming extended stay hotel situated conveniently off I-35 and within walking distance of the Central Texas Marketplace. This pet-friendly hotel offers guests easy access to numerous local attractions including Baylor Scott & White Health, Baylor University, Lake Waco, the Texas Ranger Museum, Cameron Park Zoo, and Magnolia Market Silos. The hotel prides itself on providing a home-away-from-home experience with spacious studio and one-bedroom suites that feature full kitchens, work desks, free WiFi, and 49 inch flat-screen TVs with Netflix. Guests can enjoy hot breakfasts every morning and take advantage of the hotel’s outdoor amenities... Show More
Job Requirements
- At least 6 years progressive experience in hotel or related field
- or a 4-year college degree and 4 to 5 years related experience
- or a 2-year college degree and 5 to 6 years related experience
- Proficient in Windows operating systems, company-approved spreadsheets and word processing
- Valid driver’s license for applicable state
- Strong leadership skills
- Strong problem-solving skills
- Effective speaking, reading and writing skills
- Ability to work well in high pressure situations
- Ability to maintain composure and objectivity under pressure
- Ability to handle workplace problems effectively
- Ability to assimilate complex information
- Effective listener and communicator
- Ability to understand financial information and perform basic arithmetic
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- or a 4-year college degree and 4 to 5 years related experience
- or a 2-year college degree and 5 to 6 years related experience
- Proficient in Windows operating systems, company-approved spreadsheets and word processing
- Valid driver’s license for applicable state
- Strong leadership and problem-solving skills
- Effective speaking, reading and writing skills to ensure clear communication
- Ability to convey information and ideas clearly
- Capable of evaluating and selecting alternative courses of action quickly and accurately
- Ability to work well in stressful and high pressure situations
- Maintain composure and objectivity under pressure
- Effective in handling workplace problems including anticipating and solving them
- Ability to assimilate complex information from various sources and adjust to needs
- Effective at listening, understanding, clarifying and resolving concerns
- Ability to work with and understand financial information and basic arithmetic functions
Job Duties
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
- Maintain high standards of personal appearance and grooming, including compliance with company dress code and wearing a name tag
- Comply with and ensure adherence to company standards and regulations to encourage safe and efficient hotel operations
- Assist in creation and implementation of annual budget plans and monitor hotel performance
- Play a pivotal role in hotel sales efforts by calling on top accounts, meeting clients, and hosting events
- Tour operating departments daily, making adjustments as needed through department heads
- Conduct weekly staff meetings including training sessions to review sales and operations efforts
- Hold monthly financial reviews with department managers and conduct timely financial calls
- Ensure training in service standards is conducted in departments
- Assist in creating a positive team-oriented environment focused on guest satisfaction
- Complete regular property visits and provide trip reports
- Inspect rooms weekly with housekeeping and engineering managers
- Ensure timely submission of financial documents to corporate office
- Oversee cleanliness and maintenance through inspections and preventive maintenance
- Motivate, coach, counsel and discipline management personnel according to company policies
- Meet sales clients and guests in public areas, offering assistance
- Maintain hotel safe procedures and initiate monthly safe audits
- Conduct bi-monthly credit meetings and enforce credit and collection policies
- Complete required corporate training modules and certify others as needed
- Ensure all scheduled meetings take place on property
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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