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Aimbridge Hospitality

Residence Inn Rockford - Front Desk Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $15.00
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Work Schedule

Standard Hours
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Benefits

Daily Pay
Medical insurance
Dental Insurance
vision coverage
short-term disability income
Long-term disability income
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan

Job Description

Residence Inn Rockford is a premier extended-stay hotel located conveniently near Magic Waters, Illinois' largest theme park, and within close proximity to Cherryvale Mall, providing guests with a diverse range of shopping options. This hotel serves visitors to prominent health facilities in Rockford, including Mercy Rockford Health, OSF Saint Anthony, and Swedish American UW Hospital, all just minutes away. Guests are encouraged to explore local attractions such as Anderson Japanese Gardens, Rock Cut State Park, Midway Village Museum Center, and Klehm Arboretum and Botanic Garden. Rockford is a vibrant city with a strong economic base featuring major companies like UTAS... Show More

Job Requirements

  • High school diploma or equivalent
  • Experience in a hotel or related field preferred
  • Familiarity with hotel management software
  • Proficiency in Microsoft Office suite
  • Excellent communication skills
  • Problem-solving skills
  • Ability to multitask

Job Qualifications

  • High school diploma or equivalent
  • Experience in a hotel or related field preferred
  • Familiarity with hotel management software
  • Proficiency in Microsoft Office suite
  • Strong communication skills
  • Problem-solving abilities
  • Ability to multitask efficiently

Job Duties

  • Bring warm vibes and top-tier service that make guests feel right at home
  • Communicate clearly and confidently with guests and team members
  • Quickly and smartly solve problems and turn potential hiccups into happy endings
  • Manage multiple tasks including reservations, check-ins, check-outs, and financial details
  • Maintain organized front desk operations to ensure smooth service
  • Provide detailed information about hotel amenities and local attractions
  • Coordinate effectively with hotel departments to meet guest expectations

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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