Residence Inn Marriott S Provo-Front Desk/Guest Service Agent

Provo, UT, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $17.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Flexible Schedule

Job Description

Residence Inn by Marriott in Provo is part of the globally recognized Marriott International brand, known for its commitment to providing exceptional hospitality experiences. As an extended-stay hotel, Residence Inn caters to travelers seeking comfortable accommodations with a home-like environment, offering spacious suites and amenities that make guests feel welcomed and valued. The hotel emphasizes community, reliability, and customer satisfaction, making it a trusted choice for business and leisure travelers alike. Located in a vibrant area of Provo, this hotel boasts easy access to local attractions, dining, and business centers, positioning itself as a convenient and appealing option for various... Show More

Job Requirements

Less than high school diploma
basic math skills including addition, subtraction, multiplication, and division
effective communication skills
ability to read and interpret safety rules and procedure manuals
ability to write routine reports and correspondence
basic computer proficiency
ability to handle cash transactions accurately
ability to stand, walk, climb, stoop, kneel, crouch, and occasionally lift up to 50 pounds
able to work morning and evening shifts
attention to detail and high degree of integrity
ability to handle guest inquiries and complaints
willingness to maintain cleanliness of front desk and lobby areas

Job Qualifications

Less than high school diploma
ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
ability to write routine reports and correspondence
ability to speak effectively before groups of customers or employees of organization
ability to add, subtract, multiply, and divide in all units of measure
ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
ability to deal with problems involving several concrete variables in standardized situations
some computer skills needed
no certifications required

Job Duties

Greet, register, and assign rooms to guests
handle confidential information, including guest records, with a high degree of integrity
promptly and effectively deal with guest requests and complaints
answer and route calls as appropriate
take guest messages with accuracy
manage cash drawer contents and transactions during shift
maintain accurate records including cash flows, registration cards, reservation cards, and property walks
answer inquiries pertaining to hotel services, registration of guests, and travel directions
assist with sales and marketing efforts as directed by the General Manager
offer and properly handle requests for wake-up calls
record pertinent guest information in the pass on log
ensure front desk, lobby and common areas are clean and organized
perform laundry functions as directed
perform all other duties as assigned

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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