Residence Inn Grand Rapids West - Assistant General Manager OEM
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Residence Inn Grand Rapids West is a well-established hotel located conveniently off Rivertown Parkway near the popular Rivertown Crossings Mall in the vibrant Grandville area. Known for its commitment to outstanding guest service and prime location, this hotel offers an accessible commute, with the Rapid public bus stop only a city block away, making travel to work convenient and hassle-free. The hotel prides itself on creating an environment that not only focuses on guest satisfaction but also fosters a supportive and welcoming workplace culture where employees feel like part of a family. This is accentuated by monthly team-building activities and... Show More
Job Requirements
- At least 5 years of progressive experience in Rooms or Food and Beverage department in a hotel or a 4-year college degree with 2 to 3 years of related experience or a 2-year college degree with 3 to 4 years of related experience
- previous supervisory experience
- effective in handling stressful, high-pressure situations while maintaining composure and objectivity
- compliance with certification requirements including Food Handlers, Alcohol Awareness, CPR and First Aid
Job Qualifications
- Progressive experience in Rooms or Food and Beverage department in a hotel
- previous supervisory experience
- effective in handling stressful, high-pressure situations while maintaining composure and objectivity
- knowledge of certification requirements including Food Handlers, Alcohol Awareness, CPR, and First Aid
- strong leadership and communication skills
- proficiency with Windows operating systems
- ability to manage financial data
- excellent problem-solving capabilities
- customer service oriented
- excellent organizational skills
Job Duties
- Supervise operating departments and assist in achieving hotel profitability through effective management and support of the General Manager
- anticipate and address workplace issues proactively to ensure smooth and efficient operations
- assist the General Manager in overseeing the recruitment, hiring, and training of Guest Services staff, ensuring ongoing training across all departments in service standards
- listen to, understand, and resolve concerns from co-workers and guests, maintaining clear and open communication
- work with and understand financial information and data, performing basic arithmetic functions to support hotel operations
- utilize Windows Operating Systems for effective management and reporting
- maintain high standards of personal appearance and grooming, ensuring compliance with company standards and regulations
- approach all interactions with guests and employees in an attentive, friendly, and service-oriented manner, ensuring high levels of satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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