Residence Inn Cleveland Downtown - Front Desk Supervisor
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
vision coverage
Disability income
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Residence Inn Cleveland is a premier extended-stay hotel located in the heart of downtown Cleveland, offering guests comfortable and convenient accommodations with a host of amenities. Situated just a short five-minute walk from the Rocket Mortgage Arena, this hotel caters to business travelers, tourists, and local guests alike, providing suites equipped with full kitchens that include refrigerators, stoves, and dishwashers. Each suite is thoughtfully furnished with a work desk and a cozy seating area, ideal for relaxation or productivity. Guests at Residence Inn Cleveland enjoy modern conveniences such as cable TV, in-room movies, complimentary Wi-Fi, and a business center, making... Show More
Job Requirements
- At least 2 to 3 years of progressive experience in a hotel or related field required
- High school diploma or equivalent required
- Previous supervisory experience preferred
- Must have a valid driver’s license
- Compliance with certification requirements may include Food Handlers Alcohol Awareness CPR and First Aid
Job Qualifications
- High school diploma or equivalent
- 2 to 3 years of progressive experience in a hotel or related field
- Previous supervisory experience preferred
- Valid driver’s license
- Compliance with certification requirements such as Food Handlers Alcohol Awareness CPR and First Aid
- College coursework in hospitality or related field helpful
Job Duties
- Greet guests with a friendly and helpful attitude making sure check-ins and check-outs are smooth and pleasant experiences
- Obtain all necessary information when taking reservations and monitor VIP and special guest requests
- Track logs and reports to ensure all processes are followed
- Ensure logging and delivery of all messages packages and mail in a timely and professional manner
- Stay informed about rates packages and promotions and help maximize room revenue
- Foster good communication and teamwork among staff members assist in training new associates
- Address guest concerns effectively and handle workplace issues efficiently and proactively
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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