Residence Inn Cleveland Downtown - Assistant General Manager OEM
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical
Dental
Vision
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Our establishment is a vibrant and well-regarded hotel located in the heart of downtown Cleveland, just a short five-minute walk from the Rocket Mortgage Arena. This hotel caters to both business and leisure travelers by offering a comprehensive set of amenities including a modern gym, a fully equipped business center, and spacious suites that are designed for comfort and convenience. Each suite features a full kitchen complete with a refrigerator, stove, and dishwasher, perfect for extended stays or guests who prefer the comforts of home while traveling. Beyond these conveniences, guests enjoy cable TV, in-room movies, and complimentary Wi-Fi to... Show More
Job Requirements
- At least 5 years of progressive experience in Rooms or F&B department in a hotel
- 4-year college degree with 2 to 3 years of related experience or 2-year college degree with 3 to 4 years of related experience
- Previous supervisory experience required
- Ability to handle stressful, high-pressure situations while maintaining composure and objectivity
- Compliance with certification requirements such as Food Handlers, Alcohol Awareness, CPR and First Aid
Job Qualifications
- At least 5 years of progressive experience in Rooms or F&B department in a hotel, or a 4-year college degree with 2 to 3 years of related experience, or a 2-year college degree with 3 to 4 years of related experience
- Previous supervisory experience required
- Effective in handling stressful, high-pressure situations while maintaining composure and objectivity
- Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR and First Aid
Job Duties
- Supervise operating departments and assist in achieving hotel profitability through effective management and support of the General Manager
- Anticipate and address workplace issues proactively to ensure smooth and efficient operations
- Assist the General Manager in overseeing the recruitment, hiring, and training of Guest Services staff, ensuring ongoing training across all departments in service standards
- Listen to, understand, and resolve concerns from co-workers and guests, maintaining clear and open communication
- Work with and understand financial information and data, performing basic arithmetic functions to support hotel operations
- Utilize Windows Operating Systems for effective management and reporting
- Maintain high standards of personal appearance and grooming, ensuring compliance with company standards and regulations
- Approach all interactions with guests and employees in an attentive, friendly, and service-oriented manner, ensuring high levels of satisfaction
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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