Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Employee Discounts
Free rentals
Free lessons
Free snow tubing
Referral Bonus Program
Discounted tickets for Bear Creek events and activities
Discounts on items from the Hotel gift shop and Slopeside Sports retail store
Discounts at the Spa
Discounts at our Restaurants
Employee benefit pass
Job Description
Bear Creek Mountain Resort is a renowned destination offering exceptional ski and snowboarding experiences, along with a variety of other recreational activities. Nestled in a picturesque location, Bear Creek is dedicated to providing a welcoming and memorable experience for its guests. As a well-established resort, Bear Creek prides itself on maintaining a culture that emphasizes outstanding guest service, ensuring that every visitor leaves with positive memories of their stay. The resort offers not only winter sports but also a range of amenities including dining, spa services, and retail shopping, all designed to enhance the guest experience. The team at Bear... Show More
Job Requirements
- Must be at least 18 years of age
- High school diploma or equivalent required
- Hospitality experience as a reservation agent preferred
- Some college or training in the hospitality industry preferred
- Previous guest relations training preferred
- Availability during peak operating times including weekends, holidays and special events
- Basic Excel and Word skills
- Basic computer skills with the ability to learn reservations and other software programs
- Excellent interpersonal skills
- Organized and detail oriented
- Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
- Excellent written and verbal communication skills
- Ability to compute basic arithmetic and mathematical calculations
- Ability to suggestively sell and up sell suites and hotel packages
Job Qualifications
- Must be at least 18 years of age
- High school diploma or equivalent required
- Hospitality experience as a reservation agent preferred
- Some college or training in the hospitality industry preferred
- Previous guest relations training preferred
- Availability during peak operating times including weekends, holidays and special events
- Basic Excel and Word skills
- Basic computer skills with the ability to learn reservations and other software programs
- Excellent interpersonal skills
- Organized and detail oriented
- Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
- Excellent written and verbal communication skills
- Ability to compute basic arithmetic and mathematical calculations
- Ability to suggestively sell and up sell suites and hotel packages
Job Duties
- Answer telephone calls within 3 rings using correct salutations and telephone etiquette
- Accurately process all reservation requests, changes and cancellations received by phone, fax, mail, internally and through corporate reservations center or travel agencies
- Accommodate special requests and designate in system
- Access guest history records to best service guests and maintain accurate information in guest history files
- Maximize rates for all reservations and verify availability
- Suggest alternate dates for sold-out dates
- Promote and sell holiday and other packages to callers requesting reservations on designated dates
- Assist callers with dining room and Spa reservations and amenity orders
- Explain guarantee and cancellation policies to callers
- assign confirmation/cancellation numbers and relay such to caller
- Relay accurate information on transportation arrangements from airport to hotel
- input and document such requests
- Set up proper billing accounts and process advance deposits
- Designate and apply appropriate travel agency commissions
- Initiate deposit refunds for non-group reservations
- Refer requests for initial booking of group rooms, banquet or convention requests to the Sales Department
- Create individual files and group masters with designated information for each group booking received from the Sales Department
- Update changes received from Sales
- Set up group room blocks in the system and book group reservations
- Input group rooming lists
- Monitor group cut-off dates and review with Sales or group contact
- Review group resumes and convey all pertinent information to appropriate personnel
- Process requests for mailing brochures, correspondence and package information
- Compile and maintain information for daily, weekly and monthly reports
- Review status of assignments and any follow-up action with on-coming Agent
- Document maintenance needs and submit to Manager/Engineering Department
- Assist PBX and Front Desk as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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