Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $26.00 - $28.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Professional Development
Flexible Schedule
Job Description
Montage International is a renowned luxury hotel and resort management company known for creating exceptional experiences for guests around the globe. The company is dedicated to delivering unmatched hospitality through elegant and innovative properties that reflect the essence of their locations. At Montage International, passion drives the culture and every team member is encouraged to "do what you love." The organization is committed to diversity and inclusion, welcoming applicants with disabilities and providing reasonable accommodations as needed. Employees are supported in a work environment that emphasizes respect, teamwork, and ongoing professional development. Montage's focus on quality and excellence has established... Show More
Job Requirements
- College degree preferred
- 2 years of experience in luxury hotel industry preferred
- excellent guest recovery skills
- ability to work in fast paced environment
- strong organizational skills
- proficiency with MS Office including Word, Excel, PowerPoint and Outlook
- positive attitude
- willingness to learn
- ability to uphold company values
- adaptability to new software
- reliability to work weekends, nights and holidays as needed
- knowledge of revenue reports and commissions preferred
Job Qualifications
- College degree preferred
- 2 years’ experience in a luxury hotel preferred
- exceptional guest recovery skills
- enjoy interacting with people in a fast paced environment
- excellent organizational and time management skills
- strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
- must possess a positive attitude
- must be willing to participate in a learning environment
- must integrate company values throughout all interactions
- must be able to quickly adapt to effectively using new software products
- must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
- understanding of revenue reports, groups blocks, resumes and reports, as well as knowledge in commissions is preferred
Job Duties
- Support management and leadership, provide excellent customer service and telephone etiquette, and actively aspire to reach defined goals and objectives
- monitor rooms’ inventory and ensure proper room allocation to maximize potential revenue
- audit Telephone Reservation Sales System, ensure revenue accuracy and completion of Reservations Agents daily tasks/goals
- ensure consistent quality assurance evaluations for all Reservations Representatives and provide appropriate feedback to maximize sales potential
- provide assistance to management with revenue data entry and continuous updates on daily goals, events and statistics
- communicate and develop Reservations Agents to ensure all developed standards are met on a consistent basis
- may be asked to support other departments as needed including Front Desk in coverage and/or shifts as part of operational support
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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