Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $25.00 - $28.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Job Description
Carmel Valley Ranch is a prestigious, luxury resort nestled in the scenic Carmel Valley, California. This serene destination offers a harmonious blend of nature, upscale accommodations, and top-tier guest services, making it a sought-after getaway spot for travelers seeking relaxation and exceptional experiences. Known for its sprawling 500-acre ranch, world-class amenities, and exquisite culinary offerings, Carmel Valley Ranch prides itself in delivering unparalleled hospitality with a strong commitment to excellence. The resort operates with a focus on exceeding guest expectations, continuously innovating its services, and maintaining high standards, such as Forbes Five Star Service. As part of its operations, Carmel... Show More
Job Requirements
- High school graduate
- previous hotel experience
- ability to communicate satisfactorily in English including speaking, reading, and writing
- punctuality and regular and reliable attendance
- ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
- interpersonal skills and the ability to work well with colleagues and guests
- one to two years previous hotel reservations experience is desirable
- computer knowledge in Windows environment
- experience with automated property management systems such as Opera v5, Revinate and Reserve is desirable
Job Qualifications
- High school graduate
- previous hotel experience
- ability to communicate satisfactorily in English including speaking, reading, and writing
- interpersonal skills and ability to work well with colleagues and guests
- one to two years previous hotel reservations experience is desirable
- computer knowledge in Windows environment
- experience with automated property management systems such as Opera v5, Revinate, and Reserve is desirable
Job Duties
- Provide gracious and efficient telephone service
- adhere to Forbes standards including Forbes Five Star Service
- adhere to the principles of the In-gauge Upsell program
- enter guest reservations into the computer system quickly and accurately segmenting reservations into the appropriate category
- perform operational and administrative duties associated with the Global Contact Center
- maintain a working knowledge of the sales and front office areas
- process reservations as guest requests
- report rate resistance and all problems to Director of Revenue
- communicate services and amenities of the hotel to guests
- communicate pertinent guest information to designated departments or personnel
- maintain complete knowledge at all times of all hotel features, services, hours of operation, all room types, numbers, layout, décor, appointments and location, all room rates, special packages and promotions, daily house count and expected arrivals and departures, room availability status for any given day, scheduled daily group activities
- manage weekend requests
- assist Director of Reservations with weekly departmental meetings
- manage daily checklist to ensure tasks are being done efficiently and assign tasks when needed
- ensure courteous, professional guest service by reservations staff consistent with companys service standards
- manage inboxes for each property to ensure emails are answered in a timely manner and accurate responses have been shared by agents
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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