Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $24.87
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Vision Insurance
Paid Time Off
Disability insurance
Life insurance
Gym membership discounts
Parking and transit discounts
employee meal program
Uniforms and uniform care
Parental leave pay
401(k) retirement plan
Discounted accommodations at Four Seasons properties
dental coverage
Job Description
Four Seasons Hotels and Resorts is a global leader in luxury hospitality, known for its commitment to exceptional service and creating memorable experiences for its guests. Founded in 1960, Four Seasons has grown to operate 122 hotels and resorts along with 46 residential properties in major city centers and resort destinations across 47 countries. Renowned for delivering personalized service with genuine heart, Four Seasons prides itself on fostering a world-class employee experience and company culture, recognizing that its greatest asset is its people. The company is devoted to treating every individual with dignity, pride, and satisfaction in their work, and... Show More
Job Requirements
- High school diploma or equivalent
- Previous hotel reservations experience
- Exceptional interpersonal, organization and communication skills
- Proficient English language skills
- Ability to operate computer equipment and relevant systems
- Knowledge of hotel operations and reservation sales process
- Ability to remain calm under pressure
- Strong problem-solving abilities
- Flexibility to work various shifts including weekends and holidays
- Ability to multi-task in a demanding environment
Job Qualifications
- Previous hotel reservations experience
- Exceptional interpersonal skills
- Strong organizational skills
- Excellent communication skills
- Proficient in English reading, writing, and oral communication
- Knowledge of computer equipment and relevant reservation systems
- Basic understanding of hotel operations and reservation sales process
- Ability to remain calm during challenging situations
- Strong problem-solving skills
- Ability to handle demanding situations and guests
- Flexibility to work weekdays, weekends, holidays, and evening/overnight shifts
- Ability to multi-task in a high-volume environment
Job Duties
- Capture sales from in-coming reservations calls and coordinate details of each reservation
- Complete internal reservation forms
- Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
- Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
- Handle guest complaints in accordance with Four Seasons policy
- Process WRO, Trust, Internal Reservations, and FIT reservations
- Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
- Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
- Monitor Front Desk reservations made night prior, address any reoccurring issues
- Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
- Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager
- Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
- Respond according to the crisis management plan to any resort emergency or safety situation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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