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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical Coverage
Dental Insurance
Vision Insurance
Teledoc service
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match
Job Description
The Sunny Hotel, located in the vibrant and picturesque Sunny Isles Beach, Florida, is a premier beachfront hotel renowned for its exceptional service and tropical ambiance. This establishment offers guests stunning ocean views, modern amenities, and a lively atmosphere, making it a favorite destination for travelers seeking a relaxing yet exciting getaway. The Sunny Hotel prides itself on providing a memorable hospitality experience that seamlessly blends comfort, luxury, and personalized service. It is part of Davidson Hospitality Group, a respected full-service hospitality management company recognized for its award-winning operations across hotels, restaurants, and entertainment venues throughout the United States. Davidson... Show More
Job Requirements
- Previous experience in a reservations management role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Proficiency in reservation systems and hotel property management systems
- Knowledge of revenue management principles and techniques
- Attention to detail and accuracy in data entry
- Leadership and team-building skills
- Bachelor's degree in hospitality or a related field preferred
Job Qualifications
- Previous experience in a reservations management role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Proficiency in reservation systems and hotel property management systems
- Knowledge of revenue management principles and techniques
- Attention to detail and accuracy in data entry
- Leadership and team-building skills
- Bachelor's degree in hospitality or a related field preferred
Job Duties
- Oversee the daily operations of the reservations department
- Manage room inventory, rates, and availability to maximize revenue
- Provide personalized service to guests, assisting with inquiries and resolving issues
- Train and supervise reservations staff, ensuring exceptional customer service
- Monitor reservation systems and ensure accurate and timely data entry
- Collaborate with other departments to optimize guest experiences and ensure smooth arrivals and departures
- Analyze data and generate reports to track performance and identify areas for improvement
- Implement strategies to increase reservation conversions and upsell opportunities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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