Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $85,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Pacific Hospitality Group is a distinguished hospitality company that operates under a unique owner/operator model, focusing on long-term investments and dedicated team member growth. Known for its commitment to integrity, customer focus, and principled entrepreneurship, the company places a strong emphasis on enriching lives by crafting memorable guest experiences while supporting local communities. As a family-oriented organization, Pacific Hospitality Group honors its values through sustainable growth and long-term value creation, reflecting a deeply rooted dedication to ethical business practices and respect for all stakeholders. Guided by core principles such as integrity, compliance, value creation, humility, and fulfillment, Pacific Hospitality Group... Show More
Job Requirements
- Ability to collaborate across departments under time-sensitive deadlines
- Analytical, data-driven, and highly accurate when managing complex reservation data
- Strong leadership skills with the ability to motivate diverse team members and remain composed under pressure
- Extended periods of computer and desk work required
- Flexibility to work weekends or holidays based on business needs
Job Qualifications
- Proven leadership experience in reservations or front office operations, preferably within a luxury or upscale hotel environment
- Strong analytical skills with experience in revenue systems, forecasting, and rate structures
- Excellent communication and interpersonal skills, with a focus on coaching and team development
- Strong understanding of hotel operations and cross-departmental collaboration
- High commitment to service excellence and guest satisfaction
- Exceptional attention to detail and organizational skills
- Experience with Infor HMS (PMS) and SynXis (CRS)
- Prior involvement with group management, including rooming lists and attrition tracking
- Familiarity with sales, revenue, and forecasting reporting tools
- Hospitality degree or equivalent combination of education and experience
- Strong written and verbal communication skills
Job Duties
- Lead, train, mentor, and motivate the Reservations team to uphold high standards of service and accuracy
- Oversee daily reservations operations, ensuring timely and precise handling of individual and group bookings, changes, and cancellations
- Partner with Revenue Management to maintain rate integrity, inventory controls, and alignment with pricing strategies
- Review daily pickup, forecast variances, and booking pace reports to identify trends and opportunities
- Collaborate with Sales to manage group blocks, rooming lists, cutoff dates, and communication flow
- Ensure adherence to established reservation and revenue procedures, including deposits, billing instructions, and special requests
- Analyze call conversion performance and implement process improvements to maximize efficiency and sales effectiveness
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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