Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $85,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
flexible scheduling
Job Description
Pacific Hospitality Group is a distinguished hospitality company known for its owner/operator model, emphasizing long-term investment and a deep commitment to team member growth. The organization operates with a family-focused philosophy, dedicated not only to delivering exceptional guest experiences but also to supporting surrounding communities and honoring God in all their endeavors. Pacific Hospitality Group’s approach to business centers on sustainable growth and creating long-term value, making it a reputable and stable employer in the hotel industry. The company’s culture is built on guiding principles that include integrity, compliance, value creation, principled entrepreneurship, customer focus, knowledge, change, humility, respect, and... Show More
Job Requirements
- Leadership experience in reservations or front office operations
- Strong analytical skills related to revenue management
- Excellent communication and interpersonal abilities
- Understanding of hotel operations
- Commitment to guest satisfaction
- Attention to detail and organizational skills
- Experience with Infor HMS and SynXis
- Experience managing group bookings
- Ability to use sales and forecasting tools
- Education in hospitality or equivalent experience
- Ability to collaborate across departments
- Capacity to manage complex data accurately
- Strong leadership and team motivation skills
- Ability to work extended periods at a desk
- Flexibility to work weekends or holidays as needed
Job Qualifications
- Proven leadership experience in reservations or front office operations, preferably within a luxury or upscale hotel environment
- Strong analytical skills with experience in revenue systems, forecasting, and rate structures
- Excellent communication and interpersonal skills, with a focus on coaching and team development
- Strong understanding of hotel operations and cross-departmental collaboration
- High commitment to service excellence and guest satisfaction
- Exceptional attention to detail and organizational skills
- able to manage multiple priorities in a fast-paced environment
- Experience with Infor HMS (PMS) and SynXis (CRS)
- Prior involvement with group management, including rooming lists and attrition tracking
- Familiarity with sales, revenue, and forecasting reporting tools
- Hospitality degree or equivalent combination of education and experience
- Strong written and verbal communication skills
Job Duties
- Lead, train, mentor, and motivate the Reservations team to uphold high standards of service and accuracy
- Oversee daily reservations operations, ensuring timely and precise handling of individual and group bookings, changes, and cancellations
- Partner with Revenue Management to maintain rate integrity, inventory controls, and alignment with pricing strategies
- Review daily pickup, forecast variances, and booking pace reports to identify trends and opportunities
- Collaborate with Sales to manage group blocks, rooming lists, cutoff dates, and communication flow
- Ensure adherence to established reservation and revenue procedures, including deposits, billing instructions, and special requests
- Analyze call conversion performance and implement process improvements to maximize efficiency and sales effectiveness
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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