Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,600.00 - $63,700.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
travel privileges
Job Description
Hotel Drover is a distinguished and unique hotel located in the historic Fort Worth Stockyards district, inspired by the pioneering spirit and legacy of the legendary cowboys who drove cattle to market across the plains. As an Autograph Collection property, Hotel Drover showcases true Texas hospitality and strives to deliver an authentic, memorable guest experience that reflects the rich heritage of the West and the vibrant culture of Fort Worth. The establishment takes great pride in its roots and welcomes visitors with the warmth and charm that only genuine Texas hospitality can offer, creating an environment where guests can enjoy... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hotel reservations or hospitality industry
- strong communication skills
- leadership experience
- proficiency with reservation software
- ability to manage multiple tasks efficiently
- availability to work flexible schedules, including weekends and holidays
- problem-solving skills
- customer-oriented mindset
Job Qualifications
- High school diploma or equivalent
- prior experience in hotel reservations or hospitality industry
- strong leadership and team management skills
- excellent communication and interpersonal skills
- proficiency with reservation systems and relevant technology
- knowledge of hotel room types, rates, amenities, and promotions
- ability to analyze data and generate reports
- problem-solving and conflict resolution abilities
- customer service orientation
- ability to work collaboratively within a team environment
Job Duties
- Embody the shared values of Hotel Drover
- maintain an open line of communication with leadership team
- act as a main resource for reservations agents needing assistance technically or with handling guest calls and/or requests
- oversee all aspects of the reservations department, ensuring efficient and accurate processing of guest reservations
- lead and coach a team of PBX/reservations agents providing ongoing training and development to maintain high-quality service standards
- fully knowledgeable about guest rooms, rates, promotions, amenities, programs, and services
- manage and monitor systems set up within the reservations department to ensure accurate handling and monitoring of calls
- manage room inventory and rates, working closely with the revenue management team to optimize occupancy and maximize revenue
- resolve guest inquiries and complaints regarding reservations in a professional and timely manner
- analyze reservation data and generate reports to identify trends and implement strategies to improve efficiency and guest satisfaction
- maintain strong working relationships with OTAs and other distribution channels to secure bookings and promote hotel offerings
- always provide a professional image through appearance, dress, and speech
- perform other job-related duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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