Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,700.00 - $68,700.00
Work Schedule
Standard Hours
Benefits
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match
Job Description
The Sunny Hotel is a premier beachfront hotel located in the vibrant Sunny Isles Beach, Florida. Known for its exceptional service and tropical paradise experience, The Sunny Hotel offers stunning ocean views, modern amenities, and a lively atmosphere to its guests. The hotel is recognized as a prominent hospitality brand committed to delivering unforgettable hospitality experiences. Guests at The Sunny Hotel enjoy a picturesque setting coupled with outstanding customer service, whether they are visiting for leisure or business. The hotel operates with a culture of excellence, promoting career growth and offering an enriching and dynamic work environment. Opportunities abound across... Show More
Job Requirements
- Bachelor's degree in hospitality or a related field preferred
- Previous experience in a reservations management role
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Proficiency in reservation systems and hotel property management systems
- Knowledge of revenue management principles and techniques
- Attention to detail and accuracy in data entry
- Leadership and team-building skills
Job Qualifications
- Previous experience in a reservations management role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Proficiency in reservation systems and hotel property management systems
- Knowledge of revenue management principles and techniques
- Attention to detail and accuracy in data entry
- Leadership and team-building skills
- Bachelor's degree in hospitality or a related field preferred
Job Duties
- Oversee the daily operations of the reservations department
- Manage room inventory, rates, and availability to maximize revenue
- Provide personalized service to guests, assisting with inquiries and resolving issues
- Train and supervise reservations staff, ensuring exceptional customer service
- Monitor reservation systems and ensure accurate and timely data entry
- Collaborate with other departments to optimize guest experiences and ensure smooth arrivals and departures
- Analyze data and generate reports to track performance and identify areas for improvement
- Implement strategies to increase reservation conversions and upsell opportunities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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