Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Professional development opportunities
Flexible Schedule
Job Description
Hotel Drover is an esteemed Autograph Collection property situated in the historic Fort Worth Stockyards, renowned for delivering authentic Texas hospitality. Inspired by the legendary cowboys who drove cattle across the plains, the hotel embraces the pioneering spirit of the West and pays homage to its rich heritage. At Hotel Drover, guests enjoy a warm welcome characterized by a tip of the hat and a firm handshake, celebrating life’s simple pleasures and genuine hospitality unique to Texas. The establishment focuses on creating memorable experiences by combining a sense of tradition, community, and genuine care for its guests. The hotel prides... Show More
Job Requirements
- Passion for creating an amazing experience for our guests
- Strong prioritization and organization skills
- Flexible schedule, able to work evenings, weekends, and holidays
- Thoughtful communicator with excellent written and verbal skills
- Strong interpersonal and relationship building abilities
- Passion for collaboration and providing administrative support
Job Qualifications
- 3-5 years of hotel experience in front desk and/or reservations, preferably in similar property size and type
- Opera PMS experience preferred
- Marriott MGS + Bonvoy experience preferred
- Ability to handle stressful situations in a calm, professional manner
- Good problem-solving skills
- Strong computer skills
Job Duties
- Embody the shared values of Hotel Drover
- Maintain an open line of communication with leadership team
- Act as a main resource for reservations agents needing assistance technically or with handling guest calls and/or requests
- Oversee all aspects of the reservations department, ensuring efficient and accurate processing of guest reservations
- Lead and coach a team of PBX/reservations agents providing ongoing training and development to maintain high-quality service standards
- Fully knowledgeable about guest rooms, rates, promotions, amenities, programs, and services
- Manage and monitor systems set up within the reservations department to ensure accurate handling and monitoring of calls
- Manage room inventory and rates, working closely with the revenue management team to optimize occupancy and maximize revenue
- Resolve guest inquiries and complaints regarding reservations in a professional and timely manner
- Analyze reservation data and generate reports to identify trends and implement strategies to improve efficiency and guest satisfaction
- Maintain strong working relationships with OTAs and other distribution channels to secure bookings and promote hotel offerings
- Always provide a professional image through appearance, dress, and speech
- Perform other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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