Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $85,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development programs
Flexible work schedule
Job Description
Pacific Hospitality Group is a distinguished hospitality company that thrives on its owner/operator model, focused on long-term investment and dedicated to team member growth. As a family-focused organization, Pacific Hospitality Group emphasizes enriching lives through memorable guest experiences, community support, and honoring core ethical values in all their operations. Their business strategy revolves around sustainable growth and creating lasting value over time, setting them apart in the competitive hospitality market. The company operates within the hotel and lodging industry and is known for prioritizing integrity, compliance, customer focus, humility, and respect among its guiding principles. These values are embedded in... Show More
Job Requirements
- Ability to collaborate across departments under time-sensitive deadlines
- Analytical, data-driven, and highly accurate when managing complex reservation data
- Strong leadership skills with the ability to motivate diverse team members and remain composed under pressure
- Extended periods of computer and desk work required
- Flexibility to work weekends or holidays based on business needs
Job Qualifications
- Proven leadership experience in reservations or front office operations, preferably within a luxury or upscale hotel environment
- Strong analytical skills with experience in revenue systems, forecasting, and rate structures
- Excellent communication and interpersonal skills, with a focus on coaching and team development
- Strong understanding of hotel operations and cross-departmental collaboration
- High commitment to service excellence and guest satisfaction
- Exceptional attention to detail and organizational skills
- able to manage multiple priorities in a fast-paced environment
Job Duties
- Lead, train, mentor, and motivate the Reservations team to uphold high standards of service and accuracy
- Oversee daily reservations operations, ensuring timely and precise handling of individual and group bookings, changes, and cancellations
- Partner with Revenue Management to maintain rate integrity, inventory controls, and alignment with pricing strategies
- Review daily pickup, forecast variances, and booking pace reports to identify trends and opportunities
- Collaborate with Sales to manage group blocks, rooming lists, cutoff dates, and communication flow
- Ensure adherence to established reservation and revenue procedures, including deposits, billing instructions, and special requests
- Analyze call conversion performance and implement process improvements to maximize efficiency and sales effectiveness
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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