Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $85,000.00
Work Schedule
Flexible
Weekend Shifts
Job Description
Pacific Hospitality Group is a distinguished family-focused hospitality company committed to long-term investments and growth both for its business and team members. With an owner/operator approach, the group prides itself on creating lasting value for investors while fostering a supportive and enriching workplace culture. The organization's vision is centered around enriching people’s lives by delivering memorable experiences, giving back to communities, and honoring God in all endeavors. This mission guides their operations toward sustainable growth and value creation, emphasizing integrity, compliance, customer focus, and principled entrepreneurship among other core values.
Joining Pacific Hospitality Group as the Reservations Department Man... Show More
Joining Pacific Hospitality Group as the Reservations Department Man... Show More
Job Requirements
- Proven leadership experience in reservations or front office management
- Experience in luxury or upscale hotel environments
- Strong analytical skills and experience with revenue systems
- Excellent communication and interpersonal skills
- Ability to work collaboratively under time-sensitive deadlines
- High attention to detail and organizational skills
- Experience with PMS and CRS preferred
- Flexibility to work weekends or holidays as required
- Ability to manage and motivate a diverse team
- Commitment to delivering exceptional guest service
Job Qualifications
- Proven leadership in a reservations or front office management role, ideally within a luxury or upscale hotel environment
- Strong analytical mindset with experience in revenue systems, rate structures, and forecasting
- Excellent communication and interpersonal skills with a focus on coaching and team development
- Solid understanding of hotel operations and cross-departmental collaboration
- Commitment to guest satisfaction and service excellence
- High attention to detail, organization, and ability to multitask in a fast-paced setting
- Experience with property management systems (Infor HMS) and central reservation systems (SynXis)
- Previous involvement in group management processes, including rooming list handling and attrition monitoring
- Familiarity with sales and revenue reporting tools
- Hospitality degree or equivalent combination of education and work experience
- Strong communication skills
Job Duties
- Lead, train, and motivate the Reservations team to ensure consistent service quality and accuracy
- Oversee daily operations including individual and group reservations, ensuring timely and precise input of bookings, modifications, and cancellations
- Collaborate with Revenue Management to ensure rate integrity, inventory control, and alignment with pricing strategies
- Review daily reports for pickup, forecast accuracy, and booking pace to identify trends and opportunities
- Maintain close coordination with the Sales department to ensure group blocks, rooming lists, and cutoff dates are managed effectively
- Ensure that all team members follow established reservation and revenue procedures, including handling of deposits, billing instructions, and special requests
- Analyze call conversion metrics and implement process improvements to maximize sales efficiency
- Monitor team performance, conduct regular coaching sessions, and manage schedules to support operational needs
- Partner with Marketing to support special offers, packages, and promotions through the reservations channel
- Oversee training programs to maintain high levels of product knowledge and service consistency
- Maintain data integrity in PMS and CRS systems, ensuring all bookings reflect current policies, rates, and availability
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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