Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
Our company is a well-established hospitality organization known for delivering exceptional guest experiences and top-tier services within the hotel industry. We pride ourselves on maintaining high standards of operational excellence and customer satisfaction. The Reservations Department plays a critical role in the overall success of our property, seamlessly coordinating room availability with guest needs and ensuring all reservations are handled with precision and professionalism. Our team values collaboration, attention to detail, and dedication to service excellence, which are crucial for sustaining and growing our business operations.
The Group Rooms Coordinator position is a pivotal role within the Reservations Department, direc... Show More
The Group Rooms Coordinator position is a pivotal role within the Reservations Department, direc... Show More
Job Requirements
- Ability to sit, stand, and work at a computer for extended periods
- Occasional lifting up to 25 lbs
Job Qualifications
- 1-3 years of hotel reservations, sales coordination, or front office experience preferred
- Experience working with group room blocks strongly preferred
- Familiarity with PMS systems (Opera, StayNTouch, or similar)
- Strong attention to detail and organizational skills
- Excellent communication and customer service skills
- Ability to manage multiple deadlines in a fast-paced environment
- Proficient in Microsoft Office (Excel, Outlook, Word)
Job Duties
- Create, manage, and maintain group room blocks in the PMS and sales system
- Process rooming lists, changes, cut-off dates, and special room requests
- Coordinate closely with Group Sales Managers on all contracted group room details
- Monitor pickup, attrition, and cutoff dates
- communicate variances to Sales and Revenue
- Ensure group billing instructions, routing, and payment methods are accurate
- Work with Front Office and Reservations to ensure smooth arrivals and departures
- Handle pre-arrival communication with group contacts as needed
- Provide group reports including pickup, forecast, and rooming status
- Resolve guest and group issues related to rooming, billing, and block discrepancies
- Ensure all group files are accurate, organized, and audit-ready
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink is built for hospitality recruitment.
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