Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Employee Discounts
Professional Development
Job Description
The Reservations Coordinator position is an integral role within the front office and reservations department of a reputable hotel. This esteemed hotel is committed to providing exceptional hospitality and guest experiences, ensuring every visitor feels welcomed and valued from the moment they make their reservation through their entire stay. The hotel's dedication to outstanding service, combined with its attractive amenities and strategic location near local attractions, makes it a preferred destination for both leisure and business travelers seeking comfort, convenience, and quality.
As a Reservations Coordinator, you will be the first point of contact for guests and clients bookin... Show More
As a Reservations Coordinator, you will be the first point of contact for guests and clients bookin... Show More
Job Requirements
- 1-2 years of customer service or hotel reservations experience
- strong communication skills
- problem-solving skills
- basic math skills
- computer literacy
- ability to handle guest concerns professionally
- attention to detail
- ability to work under pressure
- fluency in English
- flexible schedule availability including holidays, weekends, and alternate shifts
- professional appearance and demeanor
Job Qualifications
- 1-2 years of customer service or hotel reservations experience
- sales background a plus
- strong communication and problem-solving skills with the ability to handle guest concerns effectively
- basic math and computer skills
- ability to use reservation systems and generate reports
- exceptional attention to detail and ability to work under pressure
- fluent in English
- proficiency in a second language is a plus
- ability to work independently and as part of a team
- flexible schedule availability, including holidays, weekends, and alternate shifts
- professional appearance and demeanor at all times
Job Duties
- Greet callers enthusiastically and professionally
- respond to reservation requests and general inquiries about the hotel, amenities, and local attractions
- accurately input reservation information into the computer system, ensuring correct billing, room types, and guest preferences
- communicate reservation policies, including deposits, guarantees, and cancellations
- manage incoming reservations from multiple sources including emails, rooming lists, and third-party systems
- send confirmations and requested materials to guests and respond to all reservation inquiries
- maintain up-to-date and accurate records of all reservations and group bookings
- prepare and run reports for internal departments
- assist in maximizing hotel revenue by promoting other PHG-managed properties and upselling opportunities
- handle guest concerns and complaints with professionalism and diplomacy
- escalate issues to management when necessary
- collaborate with other departments to fulfill guest requests and ensure an exceptional experience
- follow all hotel safety protocols, PPE requirements, and HAZMAT procedures
- prepare the 10-day forecast packet including arrivals, group resumes, and meeting packets
- build and manage group room blocks and web pages, ensuring accurate rates and availability
- load rates for local negotiated accounts and ensure proper access through booking channels
- monitor and maintain accuracy of group information including cutoff dates, pickup, and billing
- review rooming lists for accuracy and process them in a timely manner
- communicate Housing Bureau pickup information to management
- support front desk operations by sharing updated reservation and group details
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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