Job Overview
Employment Type
Hourly
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Professional development opportunities
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company, highly regarded for its innovative approach within the hotel industry. Established as a dominant player in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has rapidly expanded its footprint into Europe, Latin America, and the Caribbean. The company’s impressive portfolio encompasses an aggregate asset value exceeding $20 billion and generates cumulative revenues of over $5 billion. Highgate manages all stages of hospitality property lifecycle, including planning, development, recapitalization, and disposition, combining creativity with advanced technology. Utilizing proprietary revenue management tools and... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Ability to manage multiple tasks efficiently
- Strong communication skills
- Customer service oriented
- Basic computer proficiency
- Ability to work in a fast-paced environment
Job Qualifications
- High school diploma or equivalent required
- Experience in a hotel or related field preferred
- College coursework in a related field helpful
Job Duties
- Answer all incoming calls promptly in an attentive courteous and efficient manner
- Answer guest inquiries about hotel services facilities and hours of operation
- Book room reservations focusing on maximizing room revenue and average rate using standard rate quoting scenarios
- Enter reservations into the computer following standard operating procedures
- Communicate and collaborate closely with the Sales Department regarding group bookings
- Maintain availability calendar and communicate all relevant information to operations staff
- Attend and provide input on trends and opportunities to maximize revenue
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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