Job Overview
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Training and Development
team environment
Job Description
The AYS/One Touch Supervisor position is a pivotal role within a hospitality establishment, typically a hotel or resort, dedicated to managing the daily operations of the One Touch/Reservations team. The company hiring for this role is committed to providing superior guest experiences through efficient and friendly service. As a hospitality leader, the establishment emphasizes professionalism, guest satisfaction, and operational excellence, striving to maintain its reputation as a top choice for visitors seeking comfort and exceptional service.
The One Touch Supervisor is responsible for overseeing the Reservations staff, ensuring that all guest interactions are handled with warmth, efficiency, and professionali... Show More
The One Touch Supervisor is responsible for overseeing the Reservations staff, ensuring that all guest interactions are handled with warmth, efficiency, and professionali... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in hospitality or reservations
- Ability to operate SMS, OPERA, MICROS systems
- Strong communication skills
- Ability to handle high demand or upset guests calmly
- Regular attendance
- Flexibility to work varying shifts
- Physical ability to stand, sit and walk for extended periods
- Ability to administer first aid
- Capability to direct evacuations in emergencies
Job Qualifications
- High school diploma or equivalent
- Proven leadership or supervisory experience in a hospitality environment
- Proficiency with reservation systems such as SMS, OPERA, and MICROS
- Excellent communication skills both written and verbal
- Strong problem solving and decision-making abilities
- Ability to work well under pressure
- Flexibility to work varying schedules
- Demonstrated ability to maintain confidentiality
- Basic first aid knowledge
Job Duties
- Ensure proper staffing levels of Reservations associates including interviewing, hiring, supervising, training and scheduling Reservation/One Touch agents
- Have complete understanding of Reservation/One Touch staff's roles and duties and be able to perform duties at any given time
- Accurately manage and operate the SMS/OPERA/MICROS system at the front office including all daily transactions and those which are not performed often
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- Resolve guest complaints, ensuring guest satisfaction in each interaction
- Be aware of and informed of all hotel activity daily including banquet events, restaurant hours of operation, as well as local nearby events or activities, to assist guests, as well as manage operational fluctuations
- Work in a cooperative and friendly manner with fellow associates
- Practice a culture of guest service in all you do
- promote courtesy, good will and a positive attitude in each and every encounter
- Perform any reasonable request as assigned or directed by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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