Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short term disability
long term disability
401k
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a leading hospitality management company known for its commitment to quality, integrity, and community. Specializing in the management of upscale hotels and resorts, Concord Hospitality has built a strong reputation for providing excellent customer service and high-quality accommodations across multiple markets in North America. The company operates with a core value system that emphasizes profitability and fun, ensuring a positive and engaging work environment for all associates. With a firm dedication to diversity and inclusion, Concord Hospitality fosters an "Associate First" culture that supports personal and professional development at every level, from internships through executive leadership roles.... Show More
Job Requirements
- be punctual, reliable and flexible with scheduling according to business needs
- be courteous and respectful to guests, clients, co-workers
Job Qualifications
- be punctual, reliable and flexible with scheduling according to business needs
- be courteous and respectful to guests, clients, co-workers
Job Duties
- maintains complete knowledge of hotel amenities and layout, local attractions, and airport transportation
- be able to accurately give directions and information regarding the immediate and metro area
- reads log book(s) and memos daily
- keeps up-to-date on in-house groups and functions
- posts up demonstrating a readiness to help
- follows security procedures with regard to room keys, masters, etc
- assists in pre-registration and blocking of reservations when necessary
- have thorough knowledge of hotel credit and check cashing policies and procedures
- handles guest check-in and check-outs in a courteous and professional manner
- have knowledge of reservations and procedures take same day reservations
- knows cancellation procedures and walk procedures
- promotes guest-related programs
- maintains neatness and order in the work area
- balances all cashiering transactions consistently
- handles multiple tasks during peak times
- uses slow periods efficiently, stocking supplies, and cleaning
- makes no errors in paperwork, check-in functions are accurate, and registration cards are complete
- knows selling strategy at all times
- adheres to all credit policies
- demonstrates thorough knowledge of emergency procedures
- possesses knowledge of all Front Office positions - Front Desk, Bellstand, AYS, Concierge, and Rooms Control
- is open to a flexible schedule
- is expected to carry out all reasonable requests by management that the associate is capable of performing
- offers the hotel guests the best possible service through courteous and proper phone answering procedures
- understands various payment options and procedures of Room Service
- ensures that all customer complaints are recorded in the Guest Response Program in a timely and professional manner
- ensures that all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow-up in a timely and professional manner
- able to use sales dialogue in selling the Room Service menu, beverage, wines, etc
- know culinary terminology
- know the Gold Standard Brands
- able to use the Room Service Use records
- take Room Service Orders as outlined in the New Hire Guide
- have full knowledge of the Room Service POS system and its functions
- able to operate and explain TDD operation for guests
- always has equipment ready to receive TTY calls
- prepare wake-up call sheets
- records the guests name and room number under the requested time
- repeats information to the guest to ensure proper handling of wake-up
- sets wake-up clock or input as requests come in
- notes charges on incoming calls not received by the call accounting system
- post in PMS
- handles mail and messages per outlined procedures
- attends all scheduled department meetings
- must attend Service Excellence class and obtain an 80% or higher in observations
Job Qualifications
Experience
No experience required
Job Location
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