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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
AutoCamp is an innovative lifestyle hotel brand that is revolutionizing how people experience the great outdoors. With a unique fusion of upscale accommodations and the wilderness, AutoCamp offers a seamless blend of comfort, adventure, and hospitality. Established with the vision of providing hassle-free and stylish lodging in some of the world’s most breathtaking outdoor destinations, AutoCamp positions itself as a pioneer in the Outdoor Hospitality industry. The company’s dedication to quality service and guest satisfaction ensures that every traveler enjoys a memorable and luxurious camping experience.
The role of Reservations & Sales Agent at AutoCamp is crucial to delivering tha... Show More
The role of Reservations & Sales Agent at AutoCamp is crucial to delivering tha... Show More
Job Requirements
- High school diploma or equivalent
- minimum of one year experience in hotel reservations/front desk operations/customer facing role
- knowledge of property management systems
- excellent telephone skills and demeanor
- basic sales skills
- strong verbal and written communication skills
- proficiency in Microsoft Suite and Google Suite
- strong math and quantitative reasoning skills
- passion for hospitality and the great outdoors
- customer service orientation focused on guest delight
- problem-solving skills
- ability to work harmoniously with co-workers and guests
Job Qualifications
- Minimum of one year experience in hotel reservations/front desk operations/customer facing role
- knowledge of property management systems
- customer service background
- experience in a high volume call center
- previous sales experience
- excellent telephone skills and demeanor
- basic sales skills
- degree in hospitality or similar preferred
- ability to quickly and positively establish rapport
- above average communication skills both written and oral
- experience in a luxury hotel environment preferred
Job Duties
- Capture sales from incoming reservations calls and coordinate details of each reservation focused on converting inquiries into bookings
- solicit and convert bookings for hot leads database
- processing online reservations and responding to guest email inquiries and comments
- run daily reports for reservations, revenue management and operational departments
- answer general reservations e-mails and forward any inquiries group sales
- maintain expert knowledge of all AutoCamp promotions and packages
- maintain expert knowledge of all AutoCamp booking policies
- up-sell rooms and add-ons where possible according to established procedures to maximize revenues
- handle guest complaints where applicable
- process transient, group, wholesale and OTA reservations
- call to confirm and/or guarantee non-guaranteed reservations, as well as clear wait-listed reservations
- contact guests or travel planners to clarify any discrepancies in the preferences or requests before guest arrival
- interacting professionally with guests in both email and face to face interactions
- comply with Autocamp standards while working harmoniously and professionally with co-workers and guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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