Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $31.87
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
employee travel program
Life insurance
Paid Time Off
educational assistance
Complimentary employee meals
Job Description
Four Seasons is a globally recognized luxury hospitality company committed to providing exceptional guest experiences through a world-class employee experience and inclusive company culture. Powered by a diverse team of passionate individuals, Four Seasons strives to push the boundaries of excellence, treating each other and guests with respect, kindness, and genuine care. The company emphasizes creating lasting impressions by fostering meaningful connections between staff, guests, and the communities they serve. With a legacy of luxury and heartfelt service, Four Seasons hotels and resorts are synonymous with quality, elegance, and attention to detail across the globe.
Located in the hear... Show More
Located in the hear... Show More
Job Requirements
- Must already be legally permitted to work in the United States
- Visa sponsorship is not available
- Ability to work weekends, nights and holidays
- Excellent communication skills
- Must have high school diploma or equivalent
- Prior experience in customer service or hospitality preferred
Job Qualifications
- Requires reading, writing and oral proficiency in the English language
- Excellent interpersonal and communication skills, both in person and by telephone
- Excellent and unwavering customer service
- Ability to analyze, prioritize, organize, multi-task and follow up with a strong sense of urgency
- 2-3 years’ experience in a similar role
- Previous Hotel/Resort experience in Reservations or Front Office is strongly preferred
Job Duties
- Capture sales from in-coming reservations calls and coordinate details of each reservation
- Complete internal reservation forms
- Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
- Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
- Handle guest complaints in accordance with Four Seasons policy
- Process WRO, Trust, Internal Reservations, and FIT reservations
- Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
- Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests
- Inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
- Monitor Front Desk reservations made night prior, address any reoccurring issues
- Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival
- Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager
- Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
- Respond according to the crisis management plan to any resort emergency or safety situation
- Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact
- Ability to work, weekend, nights and holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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