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Reservations Agent, Alaska Collection at Pursuit Collection

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Pursuit Collection

Reservations Agent, Alaska Collection

Anchorage, AK, USA|Onsite

Job Overview

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Employment Type

Temporary
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Compensation

Hourly
Range $18.00 - $20.50
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Work Schedule

Standard Hours
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Benefits

Inclusive team
free access to Pursuit attractions
Discounts on hotel stays
Discounts on dining
Discounts on retail
subsidized mental health and wellness resources

Job Description

Pursuit is a dynamic and forward-thinking company specializing in attractions-led hospitality that connects people to iconic destinations through unforgettable, immersive experiences. With a portfolio that includes world-class hotels, lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing tours, and travel products, Pursuit highlights the unique beauty of premier locations such as Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavik, Costa Rica, Las Vegas, and Chicago. Listed publicly on the New York Stock Exchange under the symbol PRSU and a member of the S&P SmallCap 600 index, Pursuit is committed to generating consistent revenue and delivering value to its shareholders... Show More

Job Requirements

  • 1-2 years’ experience working in a call centre environment is preferred
  • Communicate fluently in English, secondary language skills may be an asset
  • Mature and possess a proven ability to work independently within a fast-paced team environment
  • Courteous telephone manners
  • Proficient with computers
  • Strong communication, interpersonal and problem solving abilities
  • Previous experience in a sales environment with a proven ability to upsell guests
  • Prior knowledge of Maestro is an asset
  • To honour our commitment to be "Always Honest" all employees must consent to a criminal record check

Job Qualifications

  • 1-2 years’ experience working in a call centre environment is preferred
  • Communicate fluently in English, secondary language skills may be an asset
  • Mature and possess a proven ability to work independently within a fast-paced team environment
  • Courteous telephone manners
  • Proficient with computers
  • Strong communication, interpersonal and problem solving abilities
  • Previous experience in a sales environment with a proven ability to upsell guests
  • Prior knowledge of Maestro is an asset

Job Duties

  • Making, maintaining, and changing reservations for all Banff Jasper Collection owned Hotels, Attractions, FlyOver Canada, Brewster Express, and Brewster Sightseeing
  • Handling phone call, email, and chat inquiries
  • Qualifying and upselling potential clients
  • Maintain accurate reservations and information in reservation system
  • Assist guests with questions all while maintaining a high level of customer service
  • Building and maintaining rapport and business relationships with our travel trade partners
  • Working closely with Sales Managers on key accounts
  • Working closely with Operations Supervisors and key team members

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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