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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
flexible schedule
Professional Development
Employee Discounts
Retirement Plan
Paid training
Job Description
Germaine's Luau is a well-established cultural and entertainment company dedicated to providing authentic Hawaiian luau experiences to both locals and tourists. Known for its vibrant shows, traditional Hawaiian cuisine, and high-quality service, Germaine's Luau has been a prominent attraction in the hospitality and entertainment industry. The company prides itself on maintaining a strong connection to Hawaiian heritage and culture, making each event a memorable experience for all guests. With a focus on exceptional customer service and operational excellence, Germaine's Luau continuously strives to uphold its reputation as a leader in the cultural tourism sector.
The role of the Reserva... Show More
The role of the Reserva... Show More
Job Requirements
- Must have a high school diploma or equivalent
- Experience with computer use and technology
- Ability to work flexible hours
- Strong communication skills
- Ability to multitask and work under pressure
- Proficiency in Microsoft Office Suite
- Positive attitude and proactive approach
- Ability to maintain confidentiality
- Ability to work independently and as part of a team
- Must be able to stand, walk, and sit for extended periods
- Typing skills
- Ability to handle customer payment processing
- Must attend all trainings and meetings as required
- Prioritization skills
- Physical stamina for light work up to 20 pounds
- Must be attentive to detail
- Ability to handle telephone communications
- Willingness to assist other departments as needed
- Must maintain a professional image
Job Qualifications
- High school diploma or equivalent
- Skilled in the use of computers
- Adapt to new technology quickly
- Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel, Publisher)
- Positive attitude and takes initiative
- Strong desire to learn
- Able to work flexible schedule
- Effective communication skills
- Organized and able to multi-task
- Able to handle high stress
- Adapts to change
- Able to handle customer questions and service problems politely and efficiently
- Attentive to detail
- Committed to excellence
- Able to meet deadlines and responsibilities
- Support team atmosphere
- Self-development oriented
Job Duties
- General clerical duties including copying, faxing, mailing, and maintaining the filing system
- Open, sort, and distribute incoming correspondence, mail, inter-office pouches
- Take reservations from incoming calls and online clients
- Send confirmations
- Keep an accurate record of the reservations by inputting them in the computer
- Notify agents and clients of any changes in departure locations, sold out days, cancellations due to weather
- Prepare passenger manifests for all packages for escorts/luau gate/hostess
- Prepare all upgrade packages with correct tickets/wrist bands
- Issue start monies, radios, and iPads to the escorts and luau gate person
- Collect payment from clients or agents at the office
- Daily maintenance of portable radios
- Keep a log for lost/found items and mail found items to guests
- Answer the administration line on weekends and when the receptionist is not available
- Order luau tickets, stationery, and other department forms
- Assist the sales department with Sales blitz
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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