Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational/Professional Development
Referral Bonus Program
Job Description
HHM Hotels is a prominent hospitality brand recognized for its commitment to providing exceptional guest experiences through quality accommodations and excellent customer service. The company operates a network of hotels known for their comfort, welcoming environments, and dedication to sustainability. HHM Hotels is deeply invested in creating value for guests while supporting environmentally responsible practices, notably through its EarthView program, which aims to reduce the ecological footprint of hotel operations. This focus on sustainability positions HHM Hotels as a forward-thinking hospitality leader, appealing to environmentally conscious travelers and staff alike.
The Reservations Agent role at HHM Hotels is a piv... Show More
The Reservations Agent role at HHM Hotels is a piv... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to respond promptly to telephone and email inquiries
- Proficiency in using computer reservation systems
- Ability to handle complaints tactfully and negotiate resolutions
- Must be able to stand for extended periods and perform physical tasks such as lifting up to 25 pounds
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills including proficiency with reservation systems
- Problem-solving and negotiation skills
- Knowledge of hospitality industry and local area attractions preferred
Job Duties
- Answer the telephone and greet prospective guests in a friendly manner
- Respond to callers' inquiries and requests
- Respond to email and internet inquiries promptly and accurately
- Provide accurate information regarding availability, accommodation types, transportation to and from hotel, room rates, and hotel amenities
- Assign reservations based on guest preferences and availability
- provide confirmation number
- Input and retrieve data using the computer reservation system utilizing codes for efficiency
- Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc
- Communicate applicable deposit and guarantee policies as requested
- Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out
- Promote hotel and brand-specific marketing programs
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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