Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid vacation
Holidays
Medical insurance
Dental Insurance
Short term disability insurance
long term disability insurance
basic life insurance
Optional life insurance
retirement savings plan
Job Description
The Ivy Hotel is a distinguished hospitality establishment that prides itself on delivering exceptional guest experiences through personalized service and a warm, welcoming atmosphere. Known for its elegant accommodations, fine dining restaurant, relaxing spa, and versatile meeting spaces, The Ivy Hotel offers a comprehensive range of services designed to cater to the diverse needs of its clientele. Situated in a prime location, this hotel caters to both leisure and business travelers, providing a blend of comfort, luxury, and convenience. With a commitment to excellence and a reputation for quality, The Ivy Hotel continuously seeks dedicated professionals who are passionate about... Show More
Job Requirements
- Previous customer related experience is an asset
- Associate degree or higher
- Must be available to work weekends and holidays with flexible schedules
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Proof of eligibility to work in the United States
- Basic computer skills and knowledge of Microsoft Office
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Job Qualifications
- Associate degree or higher
- Previous customer related experience is an asset
- Must possess outstanding guest service skills and sophisticated verbal communication skills
- Must have basic computer skills and general knowledge of Microsoft Office
- Ability to focus on guest needs while remaining calm and courteous
- Prior experience as a front desk or reservations agent is desirable
- Knowledge of Property Management Software (PMS) is desirable
- Hospitality degree is a plus
- Fluency in Spanish, French, Italian, Japanese, Mandarin, German, or Arabic is preferable
Job Duties
- Assures that the reservations desk is covered and maintained at all times
- Welcomes guests upon arrival in an efficient and friendly manner, using guest names whenever possible, and arranges for luggage delivery in a timely manner
- Utilizes a variety of computer systems to create or edit reservations, run daily reports, monitor room rates and availability
- Reviews arrivals and departures for guest preferences and coordinates with other departments to ensure perfect customer service and satisfaction
- Handles all guest interactions and responds to guest requests in person, by phone, or email with the highest level of hospitality and professionalism
- Resolves customer complaints and assists customers with inquiries related to hotel services, hours of operation, key personnel, in-house events, directions, and accommodates special requests whenever possible
- Performs courtesy calls to guests and logs responses, following up where necessary
- Posts and adjusts charges on all folios and accounts, provides backup to Financial Services, and settles bills accurately through credit card or cash transaction
- Maintains a balanced hotel-assigned bank and reconciles all transactions at shift end
- Processes external and internal calls by redirecting or assisting callers
- Upholds all service procedures and communication standards according to The Ivy Standard Operating Procedures
- Works collaboratively with coworkers, supervisors, and managers and assists other departments such as Concierge, Bell Staff, Room Service, Maintenance and Housekeeping during heavy volumes or absence
- Handles and distributes faxes, voice messages, and written messages for hotel personnel and guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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