Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $21.55
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
short-term disability
Paid Time Off
Holiday pay
401k Retirement Plan
Training and Development
Complimentary employee meals
complimentary room nights
Discounted employee parking
Job Description
Four Seasons is an internationally renowned luxury hospitality company known for its exceptional service and commitment to delivering memorable guest experiences. Driven by a passionate and dedicated team, Four Seasons embraces a culture that encourages continuous growth, mutual respect, and a shared commitment to excellence. Across its various locations worldwide, Four Seasons combines a commitment to luxury with genuine care and personalized attention, creating lasting impressions that enrich the lives of guests, residents, and partners. The company believes that its people are the foundation of its success, and it strives to provide a world-class employee experience and culture that empower... Show More
Job Requirements
- High school diploma or equivalent
- Proven customer service experience
- Prior reservations or front office experience preferred
- Ability to handle high volume incoming calls
- Strong written and verbal communication skills in English
- High computer literacy
- Work authorization in the United States required
Job Qualifications
- High school diploma or equivalent
- Excellent customer and guest service skills
- Prior experience in reservations or front office roles highly preferred
- Experience working in a high volume call center
- Strong verbal and written English communication skills
- Proficient computer skills
- Excellent speaking abilities
Job Duties
- Capture sales from incoming reservation calls and coordinate reservation details
- Complete internal reservation forms accurately
- Run daily reports for departments including Sales & Marketing and General Management
- Respond to reservation emails and process brochure requests
- Handle guest complaints in accordance with Four Seasons policies
- Process various types of reservations such as WRO, Trust, Internal, and FIT
- Confirm and/or guarantee non-guaranteed reservations and clear waitlisted bookings
- Monitor and manage front desk reservations and resolve recurring issues
- Contact guests or travel planners to clarify preferences before arrival
- Process employee comp and friends & family requests with supervisory guidance
- Answer incoming PBX calls efficiently using guest names
- Accept and deliver wake up calls, messages, and faxes on time
- Comply with sales and marketing standards
- Respond to emergencies as per crisis management plan
- Assist with guest inquiries and manage high call volumes
- Support the development of sales presentation materials
- Help coordinate group rooming lists and introduction letters
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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