Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Flexible
Day Shifts
Benefits
Early pay
Dental Insurance
Vision Insurance
Pet discount
Identity Theft Protection
legal support
flexible spending accounts
Matched 401K
Life insurance
critical illness insurance
short term disability
long term disability
Paid Time Off
wellness programs
hotel discounts
Job Description
Spire Hospitality, LLC is a renowned management company specializing in creating memorable guest experiences and delivering best-in-class service at hotels and resorts across the United States. The company prides itself on its commitment to excellence in hospitality, providing robust support, tools, and opportunities to its employees to help them succeed, grow professionally, and excel in their careers within the hospitality industry. One of Spire Hospitality's signature properties seamlessly blends alpine style with luxury amenities, offering guests rustic elegance set in a pristine natural environment. This resort is known for its infusion of cosmopolitan flair, providing a unique and sophisticated experience.... Show More
Job Requirements
- high school diploma or equivalent
- ability to work flexible schedule including evenings and weekends
- excellent verbal and written communication skills
- ability to handle multiple tasks simultaneously
- strong customer service orientation
- proficiency in computer use
- punctuality and professionalism
- ability to maintain concentration and think clearly
- ability to promote a warm and welcoming rapport on calls
- willingness to accept coaching and feedback
- ability to learn and apply sales training techniques
- aptitude for sales knowledge
- ability to work well in a team environment
- ability to set and meet sales conversion goals
- ability to cross train in other front desk duties
Job Qualifications
- high school diploma or equivalent
- previous experience in a customer service or reservation role preferred
- excellent communication and interpersonal skills
- proficiency with computer systems and Microsoft Office Suite
- strong sales aptitude and ability to apply sales techniques
- ability to multi-task and manage time effectively
- team-oriented with a positive attitude
- attention to detail
- ability to maintain professionalism over the phone
- willingness to work flexible schedule including weekends and evenings
Job Duties
- maintain complete knowledge of all resort facilities/services and hours of operations
- maintain complete knowledge of all guest room layouts, bed types, décor, appointments and locations
- understand room availability for any given day
- apply revenue management codes and offer packages, rates and promotions
- know entertainment and special events scheduled in the resort and surrounding areas
- be knowledgeable of the website and its offerings
- comply with all hotel and departmental policies and procedures
- access all necessary functions of the computer system according to standards
- set up work station with supplies and maintain cleanliness
- answer telephone calls promptly with proper etiquette
- respond to email requests within 24 hours using correct correspondence etiquette
- apply sales training techniques to all calls
- process reservation requests, changes and cancellations via phone, fax, mail, central system or travel agencies
- ascertain callers’ needs using open-ended questions
- create a positive selling environment
- obtain all required information for bookings
- provide accurate reservation coding and typed dialogue
- enthusiastically describe accommodations and amenities
- access and update guest history records
- accommodate and note special guest requests
- sell appropriate rated rooms
- promote and sell holiday and other packages on designated dates
- verify availability and suggest alternatives for sold-out dates
- explain guarantee and cancellation policies
- assign and communicate confirmation/cancellation numbers
- collect email, mailing address, and phone number for all reservations
- set up proper billing
- verify reservation accuracy
- input information to inform other departments
- send prospect guest information
- input manual reservations promptly
- research disputed unpaid travel commissions
- review coaching calls with supervisors
- support environmental commitments
- report safety hazards immediately
- work evenings until at least 7 pm
- follow shift schedules including weekends
- be willing to cross train with the front desk
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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