Reservations Agent

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Exact $21.55

Work Schedule

Standard Hours

Benefits

Medical insurance

Vision Insurance

Dental Insurance

Paid Time Off

401k plan

Complimentary life insurance

short-term disability insurance

Complimentary employee meals

complimentary room nights

Discounted employee parking

Exciting Training and Development Opportunities

Job Description

Four Seasons is a globally recognized luxury hospitality company known for its exceptional service standards and commitment to creating memorable guest experiences. Powered by a dedicated and passionate workforce, Four Seasons operates a collection of upscale hotels and resorts worldwide, blending luxury with genuine hospitality. Employees at Four Seasons strive to improve continuously, pushing themselves to deliver outstanding service while fostering a culture of respect and mutual support. The company believes that providing a world-class employee experience is fundamental to delivering the highest quality guest service. This environment encourages team members to treat guests and each other with kindness, respect,... Show More

Job Requirements

High school diploma or equivalent
Prior experience in reservations or front office roles preferred
Ability to handle high volumes of calls
Strong verbal and written communication skills in English
Proficiency in computer applications
Ability to speak clearly and pleasantly
Work authorization in the United States required

Job Qualifications

High school diploma or equivalent
Excellent customer/guest service skills and experience
Previous reservations and/or front office experience highly preferred
High volume call center experience preferred
Excellent verbal and written English communication skills
Proficient computer skills
Ability to speak clearly

Job Duties

Capture sales from incoming reservations calls and coordinate details of each reservation
Complete internal reservation forms
Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
Answer General Reservations email, retrieve and distribute mail, process brochure requests
Handle guest complaints in accordance with Four Seasons policy
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
Run appropriate reports checking for special requests and hard block any rooms not hard blocked for special requests, inform Manager of any Special Attention, VIP guests, assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
Monitor Front Desk reservations made night prior, address any recurring issues
Contact guests or travel planners to clarify any discrepancies in preferences or requests before guests’ arrival
Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager
Answer incoming PBX calls efficiently and in a friendly manner, using guest names when possible, routing calls to proper extensions
Accept and deliver wake up calls, messages and faxes in a timely manner
Comply with Four Seasons standards for sales and marketing, work harmoniously and professionally with co-workers and planning committee
Respond according to crisis management plan to any resort emergency or safety situation

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: