Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational and professional development
Referral Bonus Program
Job Description
HHM Hotels is a renowned hospitality company committed to delivering exceptional guest experiences across its diverse portfolio of hotels. With a strong emphasis on quality service, sustainability, and employee well-being, HHM Hotels has positioned itself as a leader in the hotel industry. The company embraces innovative operational practices and fosters a supportive work culture that values each team member as an integral part of its success. Known for its commitment to sustainability through programs like EarthView, HHM Hotels not only prioritizes guest satisfaction but also environmental responsibility. This approach makes HHM Hotels an attractive employer for those seeking a dynamic... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience preferred
Job Qualifications
- High school diploma or equivalent
- previous customer service experience preferred
Job Duties
- Answer the telephone and greet prospective guests in a friendly manner
- respond to callers' inquiries and requests
- respond to email and internet inquiries promptly and accurately
- provide accurate information regarding availability, accommodation types, transportation to and from hotel, room rates, and hotel amenities
- assign reservations based on guest preferences and availability
- provide confirmation number
- input and retrieve data using the computer reservation system utilizing codes for efficiency
- answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc
- communicate applicable deposit and guarantee policies as requested
- handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out
- promote hotel and brand-specific marketing programs
- follow sustainability guidelines and practices related to HHM's EarthView program
- practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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