Job Overview
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Worker's Compensation
Equal employment opportunity
Job Description
MV Transportation is a leading provider of transportation solutions, specializing in paratransit and public transit services across various regions, including California. Known for its commitment to quality service and customer satisfaction, MV Transportation focuses on accessibility and reliable transportation options catering to passengers with diverse mobility needs. The company prides itself on fostering a safe, inclusive, and efficient environment for both its clients and employees. As an established transit service provider, MV Transportation integrates advanced technology with skilled personnel to deliver superior transportation experiences while maintaining a strong emphasis on safety and compliance with regulatory standards.
MV Transportation is curr... Show More
MV Transportation is curr... Show More
Job Requirements
- High school diploma or equivalent
- experience in customer service or call center environment
- proficiency in English and Spanish
- ability to operate multi-line phone systems
- ability to perform accurate and efficient data entry
- availability to work flexible shifts including weekends and holidays
- strong decision-making and communication skills
- reliable attendance
- ability to maintain professionalism under pressure
Job Qualifications
- Strong computer and customer service skills in a fast-paced environment
- data entry experience and general knowledge of windows-based computer system and Microsoft Office
- experience in para-transit scheduling systems, preferred
- ability to read, write, and speak clearly the English language
- good knowledge of Spanish required
- able to use multi-line phone systems and handle multiple tasks concurrently
- excellent verbal and communication skills in both English and Spanish
- ability to work independently and follow directions
- possess excellent decision-making skills
- excellent attendance record
- excellent verbal and written communication skills
- telephone speaking and/or call center experience
- must be flexible to work weekends, holidays, and shifts ranging from 6:00 am to 6:00 pm (subject to changes based on ridership demand)
Job Duties
- Answer passenger calls collecting all necessary trip information for the permissible time period
- provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively
- complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate
- provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes
- communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel
- maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries
- maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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