Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Life insurance
Job Description
MV Transportation is a leading provider of transportation services, specializing in paratransit, public transit, and shuttle services across the United States. Known for its commitment to safety, reliability, and customer satisfaction, MV Transportation serves a diverse range of clients including municipalities, healthcare facilities, and private organizations. The company prides itself on fostering an inclusive and supportive work environment that values diversity and equal opportunity. MV Transportation operates with a strong focus on community engagement and environmental responsibility, striving to provide accessible and efficient transportation solutions for all passengers.
As a Reservationist at MV Transportation, you will play a pi... Show More
As a Reservationist at MV Transportation, you will play a pi... Show More
Job Requirements
- High school diploma or equivalent
- Able to work in a fast-paced environment
- Experience in paratransit scheduling utilizing Trapeze PASS preferred
- Possess excellent decision-making skills
- Excellent attendance record
- Excellent verbal and written communication skills
- Telephone speaking and or call center experience
- Computer experience
Job Qualifications
- High school diploma or equivalent
- Able to work in a fast-paced environment
- Experience in paratransit scheduling utilizing Trapeze PASS preferred
- Possess excellent decision-making skills
- Excellent attendance record
- Excellent verbal and written communication skills
- Telephone speaking and or call center experience
- Computer experience
Job Duties
- Answer passenger calls collecting all necessary trip information for the permissible time period
- Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively
- Complete data entry of passenger file information and for specific trip requests negotiating requested times where necessary or appropriate
- Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes
- Communicate passenger cancellations in a timely manner to scheduling dispatch or vehicle operations personnel
- Maintain up to date passenger records in customer database making all necessary changes in status client contact information fare or rider type or other important field entries
- Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
- Maintain accurate records and appropriate filing systems
- Communicate effectively with operations staff regarding scheduling or passenger issues
- Ability to handle multiple tasks accurately and effectively
- Excellent customer service
- Professional demeanor and appearance
- Reliable in attendance
- Team player and helpful to staff management and peers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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