Reservation Sales Associate- Work at Home Or in the Omaha, NE Office
Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Work from home option
competitive hourly wage
Full time and part time positions
Paid training
Dental Insurance
Vision Insurance
Health Insurance
401(k) matching
Employee assistance program
Telehealth plans
Legal assistance plans
recognition programs
Financial education opportunities
College Tuition Assistance
Volunteer programs
Employee rates and free nights at Omni properties
Job Description
Omni Hotels and Resorts is a renowned luxury hotel and resort company with a portfolio of over 50 distinctive properties across North America, including key business gateways and leisure destinations. Known for its exemplary culture, market authenticity, innovative practices, and commitment to exceptional service, Omni Hotels creates genuine and authentic guest experiences that distinguish them in the hospitality industry. Their strong dedication to career development fosters long-term tenure and loyalty among team members, allowing the company to maintain a warm, family-oriented atmosphere. With a reputation for both comfort and quality, Omni Hotels offers employees an inclusive workplace with opportunities for... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or call center environment preferred
- Must possess a working PC or laptop with minimum technical specifications including Windows 11 64-bit, i5 or Ryzen 5 processor, 8GB RAM, 100GB free hard drive space
- High speed internet access with minimum 10 Mbps speed
- Private workspace with door separation
- Ability to work from home within 50 miles of designated Omni property or at the Omaha reservation center
- Must download and use required software such as Microsoft Teams, Okta Verify, and Microsoft Authenticator
- Must not have wireless internet or wireless peripherals during shifts
- Must adhere to company confidentiality and security guidelines
- Regular availability for shifts including nights and weekends
- Must maintain excellent phone etiquette and communication standards
- Comfortable following detailed procedures and policies
- Ability to provide required workspace and equipment documentation
- Exclusion of certain locations such as Illinois, Washington DC, California, New York, and New Jersey for remote work
Job Qualifications
- Demonstrate passion for the hotel and resort business
- Maintain a high degree of confidentiality
- Receptive to coaching from management with willingness to adapt
- Possess excellent oral and written communication and interpersonal skills
- Take initiative and be a self-starter
- Ability to work independently and efficiently with minimum supervision and effectively as part of a team
- Maintain regular and punctual attendance
- Possess advanced verbal and written communication skills in English
- Ability to independently resolve customer inquiries or problems
- Excellent phone etiquette
- Intermediate experience with basic computer programs such as MS Office and Outlook
- Must have a working PC or laptop meeting technical specifications
- Prior call center experience is a plus
Job Duties
- Process customer inquiries to ensure complete guest satisfaction by handling requests in a courteous, timely, professional and efficient manner, utilizing sales and empowerment skills
- Create an exceptional first impression of the brand and drive reservation sales by connecting with callers and uncovering needs
- Handle sales calls professionally and make, adjust, or cancel reservations in the system
- Assist guests with enrollment in the Select Guest loyalty program according to guidelines
- Respond professionally and effectively to all inquiries
- Perform all operating functions of the telephone and computer systems
- Verify and apply understanding of all current company policies and procedures when processing reservations
- Review reference materials, SOPs, and information bulletins
- Consult with Help Desk as needed to assist guests and improve the process
- Maintain thorough knowledge of the reservations process, policies, and selling strategies
- Perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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