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City of Grapevine

Reservation Coordinator

Job Overview

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Compensation

Type:
Hourly
Rate:
Range $24.17 - $35.05
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Paid holidays

Job Description

The hiring establishment is a city Parks and Recreation Department responsible for managing and promoting local facilities and community programs. This department plays a vital role in enhancing community engagement, providing recreational opportunities, and ensuring that public facilities are efficiently utilized and maintained. The organization is committed to delivering high-quality services to its patrons while optimizing the use of its resources and facilities. They aim to foster a welcoming environment for residents and visitors by offering a variety of recreational, cultural, and event-based programs that cater to diverse interests and age groups. This public sector organization values innovation, collaboration, and... Show More

Job Requirements

  • High school diploma or equivalent
  • prior experience in event coordination or related field preferred
  • excellent communication and interpersonal skills
  • ability to manage and schedule staff
  • proficiency in relevant software tools
  • availability to work varied schedules including early mornings, late nights, weekends, and holidays
  • ability to follow city safety and health regulations
  • dependable and punctual
  • ability to multitask and handle customer interactions professionally

Job Qualifications

  • High school diploma or equivalent
  • experience in event planning or facility coordination preferred
  • strong organizational skills
  • excellent communication skills
  • ability to work flexible hours including evenings and weekends
  • familiarity with Parks and Recreation software programs is an asset
  • experience with customer service
  • ability to coordinate and supervise staff
  • knowledge of safety and health codes
  • ability to manage multiple tasks simultaneously
  • attention to detail

Job Duties

  • Prepares facility and function rooms for events as scheduled
  • monitors or ensures events are secure
  • assists in planning and provides internal coordinating services to execute all customer events
  • assists in maintaining events calendar and prepares related documentation as required
  • maintains constant contact with customer before, during, and after events to ensure arrangements are satisfactory
  • directs, trains, schedules and evaluates regular part-time, part-time, casual and temporary staff
  • assists with payroll by checking and approving staff timesheets
  • finalizes booked programs, offers facility tours to customers, documents telephone inquiries, and mails informational materials
  • provides information and registers participants
  • quotes pricing and books events within parameters outlined by supervisor
  • ensures services are provided in a cost-effective, timely, and professional manner
  • provides assistance for planning, purchasing, marketing, outside vendors, and caterers
  • maintains associated event records and documentation using current Parks and Recreation software programs
  • assists in maintaining facility equipment and inventory
  • maintains accurate records and statistics
  • handles various forms of monetary payments and delivers deposits as needed
  • assesses and reports all outstanding fees for rental to supervisor
  • coordinates with Parks and Recreation team to ensure appropriate information is communicated to meet marketing and public relations branding, messaging and timelines
  • updates facility related pages on the website
  • ensures facility website information is continually updated
  • abides by City safety and health codes and ordinances
  • may be required to work some early mornings, late nights, weekends and holiday hours, as assigned
  • ensures successful Parks and Recreation facility event coordination and specific event coordination through planning, vendor information, scheduling, user contact, and facility set up
  • ensures customer satisfaction
  • ensures facility is secure and maintained before, during, and following all events
  • performs related duties as directed
  • regular and timely attendance required
  • interacts professionally and respectfully with the public, coworkers, and others in daily work

Job Location

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