Job Overview
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Employee assistance program
Supplemental benefits
401K Matching
Employee Discount Program
Vacation Time
Sick Time
Job Description
This position is for a Reservation Coordinator at a hotel or lodging establishment committed to delivering exceptional guest experiences and optimizing operational efficiency. The company is a hospitality-focused organization that values professionalism, excellent customer service, and strategic revenue management.
The Reservation Coordinator plays a vital role in ensuring seamless booking experiences that maximize hotel occupancy, revenue, and guest satisfaction. Acting as the primary point of contact for guest reservations, the coordinator manages all aspects of the booking process with a strong emphasis on accuracy, efficiency, and an exceptional guest-first mindset. This role requires collaboration with various departments including Revenue Mana... Show More
The Reservation Coordinator plays a vital role in ensuring seamless booking experiences that maximize hotel occupancy, revenue, and guest satisfaction. Acting as the primary point of contact for guest reservations, the coordinator manages all aspects of the booking process with a strong emphasis on accuracy, efficiency, and an exceptional guest-first mindset. This role requires collaboration with various departments including Revenue Mana... Show More
Job Requirements
- High school diploma or equivalent required
- Previous experience in hotel reservations front office or guest services preferred
- Experience using property management systems such as Opera OnQ or similar platforms
- Strong organizational and multitasking skills with keen attention to detail
- Excellent written and verbal communication abilities
- Ability to thrive in a fast-paced service-oriented environment while maintaining accuracy and composure
- Collaborative approach to teamwork with a proactive and solution-driven attitude
Job Qualifications
- Previous experience in hotel reservations front office or guest services preferred
- Experience using property management systems such as Opera OnQ or similar platforms
- Demonstrated success in handling guest communications and managing high call or email volumes
- Familiarity with revenue management principles and cross-departmental coordination
- Strong organizational and multitasking skills with keen attention to detail
- Excellent written and verbal communication abilities
- A guest-first mindset with a natural sense of hospitality and professionalism
- Proficiency in hotel property management systems and reservation software
- Ability to thrive in a fast-paced service-oriented environment while maintaining accuracy and composure
- Collaborative approach to teamwork with a proactive and solution-driven attitude
- High school diploma or equivalent required
- Associate’s or bachelor’s degree in Hospitality Management Tourism or related field preferred
- Additional training or certification in hospitality systems or guest service excellence is a plus
Job Duties
- Serve as the primary point of contact for guest reservations ensuring accuracy efficiency and exceptional service throughout the booking process
- Manage daily room inventory rate adjustments and availability in coordination with Revenue Management and Front Office teams
- Respond promptly to guest inquiries via phone email and online channels providing detailed information on room types packages and special offers
- Collaborate with Sales Events and Front Office teams to support group bookings VIP reservations and special requests
- Maintain detailed guest profiles and reservation records to ensure personalized experiences and operational accuracy
- Contribute to the hotel’s success by identifying upselling opportunities and optimizing room revenue through strategic booking practices
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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