Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Career development opportunities
Job Description
The hiring establishment is a vibrant hotel located in Tucson, Arizona, operating under the DDC brand. This hotel is dedicated to providing exceptional guest services and creating memorable experiences for all visitors. As a well-established player in the hotel operations sector, the establishment prides itself on its commitment to hospitality and excellent customer care. It offers a full-time employment opportunity with competitive starting pay ranging from $16.26 to $21.42 per hour, making it an attractive position for individuals seeking career growth in the hospitality industry. The company fosters a professional working environment with a focus on teamwork, guest satisfaction, and... Show More
Job Requirements
- High school diploma or GED
- Minimum one year hotel front office and/or customer service experience
- Must be 18 years of age or older
- Ability to type a minimum of 25 words per minute
- Working knowledge of computers
- Must be able to successfully pass a pre-employment drug/alcohol screen
- Background investigation required
- Obtain and maintain gaming license
- Ability to communicate, read, and write clearly in basic English
- Ability to maintain confidentiality
- Ability to multitask
- Skill in phone etiquette
- Skill in utilizing reservation software
- Ability to present oneself professionally
Job Qualifications
- High school diploma or GED
- One year hotel front office and/or customer service experience
- Working knowledge of computers
- Ability to type 25 words per minute
- Knowledge of principles and practices of customer service
- Knowledge of computer utilization in business operations
- Knowledge of surrounding areas and points of interest
- Knowledge of the hotel and casino industry
- Skill in phone etiquette
- Ability to communicate, read, and write clearly in basic English
- Bi-lingual in English/Spanish helpful but not required
- Ability to demonstrate outstanding guest service at all times
- Ability to present oneself in a professional appearance and manner
- Ability to apply basic mathematical skills
- Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written and oral form
- Ability to maintain confidentiality
- Ability to multitask with numerous phone calls
- Skill in utilizing reservation software
- Ability to communicate effectively with other departments
Job Duties
- Processes reservations by mail, telephone, fax or central reservations system referral
- Processes reservations from the other departments and travel agents
- Creates and maintains reservation records by date of arrival
- Understands the types of rooms available, as well as their location and layout
- Handles hotel inventory and group room blocks
- Understands the selling strategy, rates, and benefits of all package plans
- Understands the credit policy of the Hotel
- Handles any billing needed
- Prepares and sends letters of confirmation via mail, email, or fax
- Communicates reservation information to the front desk via the Property Management System
- Assists in pre-registration activities when appropriate
- Understands the Hotel's policy on guaranteed reservations and no shows
- Handles daily correspondence
- Responds to inquiries and makes reservations as needed
- Promotes goodwill by being courteous, friendly, and helpful to guests and fellow employees
- Upholds the Hotel's commitment to hospitality
- Contributes to a team effort and accomplishes related results as required
- Assists Sales Office with group reservations
- Handles all prepaid reservations via third party reservations
- Performs other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.