Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Type:
Salary
Rate:
Exact $16.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
accident insurance
critical illness insurance
401k
Job Description
Heritage Companies is a distinguished hospitality organization deeply rooted in the culture, spirit, and traditions of New Mexico. With a strong emphasis on providing an exceptional employee experience, Heritage Companies offers a unique work environment blending professional growth and community engagement. Employees benefit not only from rewarding careers but also enjoy generous perks such as discounts on hotel room rates, spa services, and dining across the various restaurants in their portfolio throughout New Mexico. This commitment to employee satisfaction is reflected in the company culture, which promotes work-life balance, inclusivity, and respect for the rich local heritage.
This particula... Show More
This particula... Show More
Job Requirements
- High school graduate or equivalent
- Pleasant speaking voice
- Excellent written and verbal communication skills
- Must be able to type at least 30 words per minute
- Preferred experience in hospitality reservations sales or front desk
- Strong communication skills
- Excellent customer service skills
- Detail-oriented and sales focused
- Ability to work in a fast-paced environment for extended periods
- Ability to work flexible schedules including nights, weekends, and holidays
Job Qualifications
- High school graduate or equivalent
- Pleasant speaking voice
- Excellent written and verbal skills
- Ability to type accurately at least 30 words per minute
- Experience in hospitality reservations sales or front desk preferred
- Strong communication skills
- Excellent customer service practices
- Detail-oriented and sales minded
- Ability to work in a fast-paced environment for 8 hours or more
- Ability to work flexible schedules including nights, weekends, and holidays
Job Duties
- Work under the direction of the Reservations Manager
- Maintain positivity and professionalism with guests, team members, and external partners
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Book guest reservations for individuals and/or groups using the reservations system
- Upsell rooms where possible to maximize hotel average room rate and utilize yield management strategies
- Process cancellations, revisions and updates on guest reservation requests for other hotels within the system
- Ensure proper verbiage is used when answering phones and selling hotel rooms
- Provide accurate information about the city and surrounding attractions when asked by guests
- Mail hotel-specific information sheets and brochures to guests as requested
- Stay informed of current rates, rate changes, and promotions
- Complete daily logs to record calls, bookings and cancellations
- Collaborate with staff development to provide feedback and assist with incoming calls and managing online inquiries
- Process reservations received via rooming list, email, and in-house correspondence
- Perform other duties as assigned consistent with position functions
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: