Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
flexible schedule
Job Description
Resorts World Las Vegas is a premier luxury resort and casino located on the Las Vegas Strip, recognized for delivering exceptional experiences and world-class guest services. This expansive resort combines the finest features of hospitality, entertainment, and amenities to create an engaging and memorable environment for its guests. As one of the leading establishments in the hospitality industry, Resorts World Las Vegas emphasizes providing guests with outstanding service through a highly trained, dedicated team. The company prides itself on creating an inclusive and vibrant work environment where each team member plays an essential role in enhancing the overall guest experience.Show More
Job Requirements
- At least 21 years of age
- High school diploma or equivalent
- Minimum six months of customer service experience
- Proof of eligibility to work in the United States
- Ability to obtain Nevada Gaming Registration
Job Qualifications
- Strong computer skills with the ability to comfortably navigate multiple, complex systems
- Ability to effectively communicate in English
- Ability to work varied shifts, including nights, weekends, and holidays
- Polished appearance and demeanor
- Excellent customer service skills
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures
- At least one year of previous contact center, front desk, dispatch, concierge and/or casino VIP experience
- At least six months of customer service experience
- Strong working knowledge of Microsoft Office applications, Point of Sale systems, Property Management systems and Casino Player Tracking systems
- Working knowledge of Opera, HotSOS and/or Synkros by Konami
- Previous experience in a large, luxury resort setting
- Fluent in Spanish and able to assist with the Spanish Queue
Job Duties
- Assist with all in-house calls originating from guest rooms and team members, and overflow calls from other in-house call centers as directed
- Assist with adjustment and settlement of guest folios
- Ability to navigate and operate multiple system applications
- Enter and track work orders utilizing the maintenance work order management system
- Provide follow-up to ensure completion and satisfaction for guest requests and logged service breakdowns
- Provide well-crafted responses to guest inquiries via email and Red Chat
- Assist with third-party reservations booked through Hilton, Expedia, Booking.com, and third-party partnerships
- Arrange and coordinate all time-sensitive documents, travel arrangements and marketing trip resolutions
- Help resolve guest challenges and special requests within limits of authority, empowerment and in a timely manner
- Assist with email management by responding to emails within scope of responsibility and routing correspondence to the appropriate departments
- Conduct guest check-out process via phone
- Maintain knowledge of current service offerings, in-room offerings, current product inventory levels, in-house activities, or events and travel conditions
- Communicate and respond to security codes as expected
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures
- Ensure that required licensing is maintained and updated
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc
- Other duties as assigned
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: